This will be Steve’s only local seminar this year, so don’t miss this great customer service event! Bring your technicians, office staff, dispatchers, managers – send anyone who interacts with a customer!
Thursday May 24th at 8:30-11:30 AM
at Jackson Systems
5418 Elmwood Avenue
Indianapolis, IN 46203
$79 for HACAI members,
$89 for non-members
The market has changed. Your customers are buying differently – some of them are behaving differently, too. Angie’s List and other online review sites can wreak havoc. If you’re doing business the way you did 5 years ago – you are probably losing customers. Serving customers with a world-class infrastructure with scripts and templates is the answer. Steve Coscia will help!
Seminar attendees will get a full course in raising the Customer Service bar. You can put your company head and shoulders above the rest with the simple-to-use, highly effective strategies that Steve Coscia will share.
Ø Softly upsell at any given moment using “code” words that customers can’t ignore
Ø How to reduce stress while increasing productivity for your Customer Service team
Ø Simple “Power Scripting” that elevate your company image on every call
Ø How to diffuse complaints and turn those callers into fans
Ø Referral methods to double or triple your referral rate
All attendees get Steve’s high-value workbook and access to Steve’s online lessons. You must be there to get these added benefits.
Check out Steve’s YouTube channel to view clips from some of his other seminars.