Here is a link to a great story in “The News”, explaining some strategies for getting into performance-based contracting and resources available to contractors. ACCA Examines Performance-Based Contracting
First is an exclusive recording of a customer service seminar conducted for faculty and students at Northern Virginia Community College. It’s a 3 video set where Steve discusses advanced strategies for solid customer satisfaction. Second is a live talk-radio interview recording in which Steve discusses the causes of stress and techniques to stop it in its tracks. And third, a gift for the current or aspiring manager. A video based on the solid principles that enable a manager or supervisor to lead, motivate and inspire.
These resources are available to you immediately upon registration for Steve’s next live webinar, Smarter Sales and Service, on November 21 at 1:00pm EST. In this one hour webinar, you will get a custom-designed set of keys to unlock more sales, improved customer retention and greater profit. He will share scripts, flowcharts and templates – tools that will immediately open the floodgates to cash flow. Not only will the webinar be available for download after the event, yours to keep for future reference, it carries a 100% money back guarantee. No questions asked. And you’re getting resources worth almost five times the nominal cost of the webinar as soon as you register.
This event is limited to 100 seats and it will sell out. End the year with a clear vision of increased profitability in 2014 and register right now.
I have to start by saying what other field would allow for a job where you get to create cool videos and creative for a living. I love this part of my job, so I hope you will indulge me by watching our video “Jackson Systems’ Secret Agents.” It’s only a few minutes long and we think quite entertaining. We have a lot of great people who work here and will be sharing more videos soon to let you get to know our terrific team. Thanks for humoring me. Hope you enjoy! Jackson Systems’ Secret Agents
We are very excited to announce that the new Prestige WiFi (TH9320WF) thermostats are here! With the same beautiful styling as the newly redesigned Prestige RedLINK, these WiFi thermostats do not require the equipment interface module. They communicate directly with the home’s WiFi connection. Offering a customizable background display and remote access from any smart device, these thermostats are aesthetically pleasing and technologically saavy. We also have service agreement templates available promoting a connected package offering homeowners a free WiFi thermostat when they purchase your best service agreement. These can be found at Honeywell Prestige WiFi.
Let’s face it: Social Media plays a big part in your marketing. Each month, the audience grows bigger, the “age boundaries” shrink away and more people discover hidden profit windfalls by marketing right.
Too many HVAC contractors aren’t social media experts – they’re heating and cooling experts – so they either copy what they’ve seen others do or treat it like a big social gathering. According to experts, those common approaches are not effective.
That’s why you’re invited to a special one-time-only, no-cost training call where Melissa Broadus and Christine Cunnick will share the top Social Media marketing methods with our friend, Adams Hudson. In it, you’ll discover the “5 Common Social Media Failures Contractors Make Every Day” that ruin results.
There is no selling, no product and no software needed. Just full 100% content that’ll help transform your Web Marketing into a profit boosting machine.
There are only 255 lines available. SAVE YOUR SEAT for the call here.
Honeywell and Indian Motorcycle — two American icons — have teamed up for the High Gear Humidification Program. There’s no better time to open up the throttle on your humidifier installations, because now
every qualifying Honeywell humidifier comes with a chance to win a new 2014 Indian Chief, the flagship model of the popular Indian lineup!
Homeowners value the efficiency and comfort of Honeywell humidifiers almost as much as you value the installation ease. And now you’ll get an entry into the High Gear Giveaway with every TrueSTEAM™, TrueEASE™, HE265 and HE225 whole-house humidifier you buy — entry details are in every box featuring the High Gear Giveaway sticker. Every TrueEASE also comes with a free HumidiPRO. The contest ends March 31. We have these humidifiers in stock. Call us at 888.652.9663 to place your order!
It’s not the cover of “Rolling Stone”, but certainly it is one of the HVAC industries leading publications, so we think it is just as cool. Steve shared some of his contractor metrics with “Contractor”, contributing to a story in the September issue. Here is a link to Steve’s blog with more information: Media Takes Notice
Establishing a culture of Teamwork is the optimal goal of customer service managers and it begins with the leader’s core beliefs and his ability to convey a vision. The core beliefs are often established through past experiences which influence a manager’s ability to create a world-class service culture.
For me, building a culture of teamwork, cooperation and mutual respect among departments is the result of an experience which occurred in 1974 while I worked in a warehouse. It was my job to drive a forklift, unload trucks, and pick and ship orders. I was a typical blue- collar worker who wore steel-toe shoes and blue jeans. My office counterparts, a little older than me, wore dress shoes, white shirts and ties. Back then, there were distinct differences between the guys who worked on the carpet (in the office) and the guys, like me, who worked in the warehouse.
The office guys spoke with customers, wrote new orders and guaranteed expedited shipments – all of which impacted me, but unfortunately I wasn’t invited to participate in the logistics of order fulfillment. This meant that I was often the last to know about orders that had to go out today. My office counterparts would venture onto the warehouse floor, seek me out and sternly insist that their order be sent today or else. Being resourceful and creative, I always figured out a way to squeeze their expedited orders into the workload mix. None of which ever resulted in a kind word of thanks or appreciation – after all, I was just a warehouse worker. My office counterparts took all the credit for the sale, the expedited fulfillment and the customer’s gratitude.
My experiences as a warehouse worker greatly influenced my style when I became a customer service manager in the 1980’s. I impressed upon my staff an understanding that warehouse workers make us look good because they convert our words into actions. I would say, We might be able to commit to a shipping deadline, but they guys in the back make it happen – and for that, we acknowledge their effort. Employees are more willing to cooperate when they have learned, through past experience, that they are part of the solution that makes the entire organization achieve business goals. I urge managers everywhere to build a culture of teamwork, cooperation and mutual respect.
AHRI recently released the July 2013 data on U.S. shipments of heating and cooling equipment. For July 2013, warm air furnaces are up 16.9%, driven by gas furnaces. Oil furnace shipments are down for this time period. Y-T-D warm air furnaces are up 22.3%. Air conditioning and heat pump shipments were also up for July at 15.2% combined. Y-T-D these units are up 10.6% driven by a 24.3% increase in heat pump shipments. Click here for the full report: AHRI Shipment Data.
Goff Heat and Cooling in Kirbyville, MO was recently featured in their local newspaper, Branson Tri-Lakes News. They used this opportunity to educate homeowners in their area about the importance of preventative maintenance. The article provides excellent tips to consumers, but also valuable information on selling these agreements to consumers. We wanted to share this great article (with Goff Heat and Cooling permission) with other contractors. It not only contains great information, but showcases how contractors can use their local media to promote their companies through educating the public. Here is a link to the full article: HVAC Preventative Maintenance Explained
Thanks to Goff Heat and Cooling for sharing this article and allowing us to share with other contractors.
This blog post is courtesy of Jaymie Hunckler, Account Manager at Jackson Systems.
Stock up on your hats and gloves now (or rather your hot surface igniters and thermocouples); winter is just around the corner! If you’re an advocate of the Farmer’s Almanac, prepare now – this winter is going to be a doozy!
Calling this winter the “Days of Shivery”, the Farmers’ Almanac is forecasting a winter that will experience below average temperatures for about two-thirds of the United States. While nationwide, last winter was relatively mild, less a few end of season ‘blizzards’, the nation’s coldest temperatures this year will stretch from the Northeast, through the Southeast, Midwest and Southern plains, with above average precipitation rates. What does all this mean? Batten down the hatches, boys, the snow is ON.ITS.WAY (although it is predicted the Pacific Northwest and West Coasts will experience a drier, warmer winter).
Now, it’s easy to challenge the Farmers’ Almanac prediction. The almanac claims an 80% success rate in weather predictions, though many, especially meteorologists refute the 80% success rate claim. Because the almanac doesn’t actually share its mathematical equation for weather prediction, instead indicating that the “top secret” formula is based off of past weather patterns, sunspot activities, and other phenomenon. Even more interesting, the Farmers’ Almanac will not disclose the true identity of its forecast predictor, identifying him simply as “Caleb Weatherbee”.
Regardless of whether or not you take the Farmers’ Almanac predictions to heart, colder weather is coming – and it’s coming sooner rather than later. Preparation is key in the HVAC industry, as system failures and other malfunctions are the only true predictables each winter.
The last thing any contractor wants is to find himself without critical supplies when on a jobsite. In order to serve as a stronger all-around resource for all our contractors, and help ensure all of our clients are as prepared as possible, Jackson Systems is proud to announce that we are now offering Honeywell Combustion products. Contractors may choose from a line-up of new products, such as hot surface igniters, thermocouples, fan timers, contactors, pilot controls and oil burner control units. For more information, check out the products page on the Jackson Systems website: Honeywell Combustion Products
Feel free to contact us anytime at 1-888-652-9663 for more information or to request a quote.
AHRI recently released the June 2013 U.S. Heating and Cooling Equipment Shipment Data. According to the report, shipments of gas furnaces increased 18.8% over June 2012 with y-t-d shipments up 23.3%. Shipments of air conditioners and air-source heat pumps were up 7.7% over the same period last year with y-t-d shipments up 9.7%. To read the full report, click here: AHRI Monthly Shipments
During his tenure as Intel’s CEO, Andy Grove understood that change was inevitable.
Grove said: “Technology will always win. You can delay technology by legal interference, but technology will flow around legal barriers”.
It was Grove’s total surrender to the technological reality of change and innovation that enabled him to achieve business success. Hence, the title of one his books: Only The Paranoid Survive.
Entrepreneurs everywhere must embrace innovation. When it comes to Innovation, Change & Legal Barriers … it will happen with you or without you.
It’s time for BIG Change!
We will be hosting an ENERGY STAR HVAC Contractor training at our Indianapolis training facility. Home Chek will be providing this training in partnership with the Alliance for Environmental Sustainability and the EPA-recognized H-QUITO organization, Advanced Energy Corporation. This training will take place on Wednesday, September 11 from 8a – 5p EST. Lunch will be provided. Cost for the training is $275. Register before August 23 and you will save $25. For additional information or to register for this training, go to http://goo.gl/HXU4mF.
Click the link below to download the flyer about this training:
AHRI recently released the May 2013 U.S. Heating and Cooling Equipment Shipment Data. According to the report, shipments of gas furnaces increased 24.5% over May 2012. Shipments of air conditioners and air-source heat pumps were up 13.3% over the same period last year with y-t-d shipments up 10.4%. To read the full report, click here: AHRI
We have recently added to our product offerings to continue to provide the greatest level of selection and ease-of-use for our clients. We now offer Diversitech condensate pumps, Charles Gallo Brand Drain Gun, SwitchCap™ Dual Multi-Value Capacitor and Wet Switch. Diversitech condensate pumps are ideal for use with condensate from high efficiency gas furnaces or boilers. The ClearVue™ model offers variable speed and lift and is floatless. The Charles Gallo Brand Drain Gun uses oil-free, food-grade carbon dioxide to quickly clean condensate drains. Wet Switch Flood Detector is a Solid State device designed to detect the presence of condensate water overflow. Finally, the SwitchCap Dual Multi-Value Capacitor is like two capacitors in one, making it a great truck stock item. The easy-set-switches eliminate the need for jump wire.
We are truly excited to be offering these great products from Diversitech. Click here for more information: Diversitech Products. Or give us a call at 888.652.9663.