Leveraging technology and excellence in technical support, Jackson Systems is delivering our engineers to assist you on-site anywhere in the country within 15 seconds!
With our new Facetime-like app, The Jackson Systems Virtual Technician, our engineers are now able to see exactly what your technician is seeing in the field. Your technician will also see what our engineers are doing to fix the issue. This advancement in technology allows Jackson Systems to visually identify the problem and walk your technician through the solution 75% faster than traditional support by replacing telephone calls that are blindly taken over the phone.
The Jackson Systems Virtual Technician App is now available exclusively to our customers.
If you’ve ever dreaded making those technical support calls, now you don’t have too! Download our groundbreaking new app and experience how easy it is to CONNECT with us. No being placed on hold, no voicemail, no unanswered calls. In 15 seconds, your technician is face-to-face with a Jackson Systems expert!
How it Works
If you are a customer, simply download the JACKSON SYSTEMS APP for iPhone or Android and you’ve got our technical support engineers in your back pocket. To get started:
- Download the app from the App Store: JACKSON SYSTEMS APP
- Open the app and click REGISTER.
- Click the link in the activation email to verify your account.
- Open the app and click the LOGIN button.
- Click CONNECT whenever you need support!
Whether you are having issues installing zoning or wiring a Wi-Fi thermostat, we are just a touch of the CONNECT button away. Now you can virtually show our experts the issue and we are confident we’ll be able to troubleshoot it in a matter of minutes.
The Jackson Systems Virtual Technician is just another way we continue to strive to provide excellence in everything we do—from the products we supply and their high performance to excellence in customer service and technical support.
For more information on the Virtual Technician App for Jackson Systems customers or assistance in installing it, call us at 888-652-9663.