Ecobee4 Enhances Patient Experience at This Doctor’s Office

Ortho El Paso is a small private practice with “patient-centered” care. And, says the doctor who owns the practice, that doesn’t only include treatment and medical care, “we are always thinking about their comfort and patient experience!”

“We want our patients to come to our office and immediately feel comfortable to try to ease their anxiety and pain,” says Dr. Jason Vourazeris, orthopaedic surgeon at Ortho El Paso. “Giving them a waiting room and viewing spaces that are clean, comfortable and provide soothing music via the ecobee4 thermostat helps us achieve that,” he says.

Not just that, Ortho El Paso has enjoyed more comfort control and utility savings since installing their smart thermostats because of the indoor sensors that come with the ecobee4’s. The sensors allow them to adjust the temperature set-points in the office based on schedules. There are two days a week that the doctor is in surgery all day long at the hospital and doesn’t come in to his practice location. By programming the ecobee4’s and using the sensors for the temperature set-points on those days, Ortho El Paso keeps office staff comfortable while saving energy on unused spaces, like the viewing rooms or the doctor’s private office.

One of the coolest features of the ecobee4 is that it comes with built-in Amazon Alexa and can sinc to a playlist to play music right from the thermostat. “The patients love this feature…and so does the staff!” says Dr. V. “Most doctor offices don’t have streaming music in the viewing rooms, which make the patients a bit restless and nervous. By playing light music from the ecobee4, we have found patients are a bit less anxious,” says the doctor.  

For more information on the ecobee4 for light commercial space and to enhance customer experience, visit or call Jackson Systems at 888-652-9663.

Updated: February 17, 2019 — 1:29 pm

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