For Rich Morgan, President of Magic Touch Mechanical in Mesa, Arizona, completing a job better than it has to be is stardard procedure. Rich and his team were awarded the Better Business Bureau’s “Business Ethics Award,” a true testament to this philosophy. When not on the job, Rich enjoys skydiving around the world, and steering clear of snakes; read his story below and follow Magic Touch Mechanical on Facebook.
What’s the most interesting thing that’s happened on a job?
One of our commercial clients is an exotic reptile shop. We were asked to replace a system and all the ducting at the store managers home. Three of the four bedrooms in the home were filled with literally hundreds of tanks of poisonous snakes including dozens of rattle snakes and a black mamba. We probably asked 20 times; “Are you sure none are missing and on the loose?”
What is your favorite thing about zone control?
Although we have Jackson Systems Zone systems on our website. We sell very little zone control. We purchase our controls from Jackson and I’m itching for our people to sell zone control, but maybe we should focus on the next question 🙂
What is the best thing about working with Jackson Systems?
The customer service, quick response, and knowledge of products from EVERYONE at Jackson Systems is unparalleled! We have been doing business with Jackson Systems for years and it is and has always been an absolute pleasure. We have local suppliers clamoring to get some of purchases we give to Jackson Systems and we simply tell them “No thanks, we’re good!”
What do you love about your job?
Our team. It’s rewarding to work with some of the best and brightest in our industry and makes me proud to have assembled such a great group of people under one roof over the years.
How do youspend your time outside of work?
I’m an avid skydiver with over 1,000 jumps logged to date and have had the privilege of jumping all over the world and meeting a lot of wonderful and interesting people along the way. When not working or skydiving, I like spend time with my family traveling in our RV.
What is your motto?
“We Do It Better Than It Has To Be”