Contractor Greg McAfee: Problem solver, HVACR coach

After two decades in the business, Greg McAfee from McAfee Air Repair in Kettering, Ohio, wakes up every morning looking forward to going to work. As a consultant to small business owners, he knows a thing or two about getting the job done – and he has learned from experience that showing up late could be costly. Find McAfee Air Repair on Facebook!

What’s the most interesting thing that’s happened on a job?
We’ve had many interesting things happen in 20 years, from finding a live duck to a pound of marijuana and a shoe box full of cash inside of duct work, but probably the most valuable lesson took place in 1994, when we arrived at a customer’s home 10 minutes late. He almost cancelled the installation job and told us if we were in the restaurant business, we’d be out of business. He owned a local cafeteria and reiterated how important it is to arrive on time! Since then, unless there was an act of God, we’ve never been late for a scheduled call.

What do you like about working in the HVAC industry?
There is always work and plenty of opportunity. I like being able to solve people’s problems, make them comfortable again as quickly as possible along with saving energy and cleaning the air.

What is the best thing about working with Jackson Systems?
When it comes to serving the customer… Jackson Systems gets it! They have quality products, great customer support and a quick turnaround. Jackson Systems can serve a small or large outfit. Since we private label 100% of our products, the speed and accuracy of placing our logo on thermostats benefits us greatly! Jackson Systems thinks outside the box and they’re a great team to hook up with; I’m glad we did!

What do you love about your job?
Twenty years ago, I started with $274 and a used truck. Today, I still wake up every day looking forward to coming in. Small business is what keeps America moving! Where else can you sit at a small round table and discuss ideas to make your company better and then implement a plan that starts tomorrow? It’s rewarding and fun for me; every day is a new challenge. I love serving people, from customers to members of our team.

How do you spend your time outside of work?
I stay pretty busy… I’ve been married to Naomi for over 20 years and have two children, Travis (16) and Tiffany (7). I spend my off time with them, attending sporting events, riding four-wheelers or something to that nature. We attend church regularly and I teach an adult bible fellowship class. I enjoy reading and attending business classes. For the past few years, I’ve written articles for HVACR Business and DucTales magazine. This has led to consulting and coaching other small business owners around the nation (

What is your motto?
One motto I use in our TV and radio commercials is, “You can count on my company because you can count on me!” And that is very true, but if you were to follow me around all day, you’d hear me say quite often, “Everything matters,” and “Let’s make it happen!”

Updated: May 31, 2011 — 12:43 pm

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