Contractor Greg Bassett: Great listener, father of twins

Finding the cause of unexplained noises is part of the job for Greg Bassett of Bassett Services Inc. in Plainfield, Indiana. Greg knows from experience that it pays to listen! Read his story below and follow Bassett Services on Facebook.

What’s the most interesting thing that’s happened on a job?
From my personal experience, there are tons of interesting things that happen on a job site. One that sticks out more than any other happened on a commercial job one day. The customer called several times about the rooftop making a loud noise about every 10-15 minutes, from the time she opened her craft store until the time she closed in the early evening. After several phone calls from the customer and several attempts from the technician, I finally felt like it was time for me to go check it out for myself. The customer mentioned that the problem happens every day on a frequent basis. I set my ladder up and began to troubleshoot the issue.

Waiting with my head in the ceiling occasionally looking out the storefront to pass the time, I continued to wait for that strange noise. The air conditioner would cycle on then cycle off with no noises at all. I was starting to get puzzled as to what she was hearing. She came screaming, “There’s the noise, there it is!” I heard it, but it wasn’t the rooftop unit because it was off. The strange noise would last for about 20-30 seconds and then stop. We wouldn’t hear it again for about another 20 minutes. After I would hear the noise, I would see someone walking out of the business next door. I have already spent over an hour trying to find this strange noise for the customer. I was going to get to the bottom of this before I left or I wasn’t going to be able to handle the hassle from my other co-workers if I didn’t find it.

Finally, I saw someone go into the business again next door. She came yelling again, “There it is, that noise again.” The person walked back by the store again holding a bag, got into their car and drove off. Out of curiosity, I walked to the business next door and asked them what they do when a customer walks in. She answered, “I turn on the conveyer to get their garments.” Yep I found it – a dry cleaning store. I asked her to turn the conveyer on until I came back so I explained to her what was going on. I walked back to our customer’s location and she came yelling, “There it is, but it won’t go away.” So I had her walk with me to the neighboring business to identify what the source was. She was so embarrassed and I felt like the hero. Most problems can be solved if we just stop and listen.

What is your favorite thing about zone control?
My favorite thing is the ability to stay comfortable. Operating cost is a factor in running any system, but I will gladly pay a little bit more to be comfortable.

What is the best thing about working with Jackson Systems?
Jackson Systems is like going to the MOM and POP store. They will help you in any program that will help you grow and develop your business or personal goals. They have so many well-trained employees in the industry, not only on the products that they have developed over the years, but also on the other manufacturers’ products as well.

What do you love about your job?
The thing I love most about my job is being surrounded with the most loyal employees, customers and companies.

How do you spend your time outside of work?
I spend my time outside of work with family and friends. We love to travel, ride ATVs, go fishing and camping. This September, my wife Lori and I will celebrate our 10-year anniversary. We have 6-year-old twin boys and our family is active in church and baseball.

What is your motto?
Take great care of your customers or someone else will.

Updated: May 31, 2011 — 12:46 pm

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