Contractor Garrett Cook: prank-pulling golfer

Installing a new system in an old house can be tricky – escpecially if the house is haunted. Even when the worksite is a little creepy, Garrett Cook of Cook Heating & Air in Crawfordsville, Indiana and his team get the job done. Find Cook Heating & Air on Facebook and be sure to check out their website.

What’s the most interesting thing that’s happened on a job?
A number of years ago we were working at an old house installing a new system. When the two technicians working at the old home were finished, they made comments to all of us at the office about how uncomfortable the home was. There was just something about the home that made the hair on the back of their necks stand. All of us like to have fun at the office so we started joking around and playing pranks on the two technicians. A few years later the old home had turned into an antique store and there was a story in the local newspaper about how the house was haunted. Even to this day it makes us laugh when we think about the jokes and pranks we pulled!

What is your favorite thing about zone control?
What I love most about zone control is the gratitude our clients have after the system is installed and they become familiar with it! When we first start relationships with our clients, a vast majority of them have no idea what zoning is or that it’s even possible for their home. After we discuss what zoning is and how it will benefit their lifestyle, there is still a “leap of faith” for our clients who have never experienced zoning. Our company helps this “leap of faith” by providing a 12-page reference list of just our past zoning projects. Most new clients are absolutely amazed just by the amount of our other clients who now have zoning. Then we invite our new clients to visit our facility where we have our entire office complex zoned with just about every type of thermostat available on the market (which they get to play with) and we show them how the system sounds and operates. Once we get a client to walk into our office we know they’ll want zoning by the time they leave!

What is the best thing about working with Jackson Systems?
Jackson Systems is great to work with. We’ve been doing zoning for almost 20 years and for the last five years we’ve worked solely with them!  I wish we had started a relationship with them years earlier because their support level is top notch. As a company we have in-house technical training every two weeks for our team and at least two to three times per year we have one of the great guys at Jackson Systems run these training sessions. The whole team knows if we need help with a technical issue, the guys at Jackson Systems are just a phone call away. Thanks again to Tom, Kurt, Phil, Ray, Mike and Ryan who have helped make our team great at zone control!

What do you love about your job?
This is a tough question for me… I love a lot of things about my job. From the pure satisfaction of building strong relationships with clients, to helping grow and lead our company.  I love it all and I’m thankful to be in this great industry! When I was first starting out what I loved most was the rush of getting a new sale or new client but now I love it more when I’m able to make a real difference in developing one of my team members. Making them better, not only with serving our clients but also in their personal life, is very gratifying.

How do you spend your time outside of work?
I spend the majority of time with my girlfriend Rene. She is absolutely amazing and I don’t know how I became so lucky! I really enjoy golfing and playing volleyball; it seems to be the only two activities I do to get some exercise! With little time that’s left, Rene and I both have great families and friends so we tend to relax around them.

What is your motto?
My motto is to always be learning! I preach to my technicians to learn as much as possible about each client’s situation. To learn and understand why they do or don’t do something. The more we know and understand our clients, the better we can serve them and exceed their expectations! In our industry, to be the best I feel you have to keep improving, we are always learning new and better ways!

Updated: May 31, 2011 — 12:38 pm

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