Category: Training

Jackson Systems Celebrates 20 Years of Quality People, Products & Performance

At Jackson Systems, our people are our greatest asset – we say this with good reason. The passion of our people to serve you is what has generated our long-term contractor relationships, some for over 20 years. At every step, our employees dedicate themselves to giving you the best buying experience and most support possible. […]

Videos On Your Web Site

Tons of studies have been done on how to increase Web site hits and usage. Of all of this research, one clear message stands out. Use of videos on your Web site (and with your social media posts), increase the rate of interaction with your site (and social posts.) You don’t need a high end […]

Building an Effective Web Site

There are many factors that impact the usability of a Web site. From the look of the site to how easy it is to navigate, can impact a customers decision to do business with you. Also remember, effective Web design is judged by your customers, not you. When designing (or redesigning) your site, you first […]

Time Management in the Real World

There are so many systems developed to help you manage your time. Problem is these systems manage “clock time” – or the 24 hours in a day. Unless your job and life are so structured that you can actually plan the day around every minute, clock time management is not very useful. “Real Time” management […]

FBI Issues Warning on Illegal Use of Flammable Refrigerants – Story courtesy of ICOR International

Article courtesy of Gordon McKinney, ICOR International, Inc. From the onset, the federally mandated phase out of R-22 has been rife with controversy, and the confusion created by fluctuating prices as well as the never-ending supply and demand uncertainty has left refrigerant distributors, users, and equipment owners, extremely vulnerable. A number of obscure companies have […]

Women in HVACR Host Live Podcast with Steve Coscia

Steve Coscia, founder of Coscia Communication, has generously donated his time and expertise for a live online event hosted by the Women in HVACR organization. This live podcast will take place on Thursday, July 17 at 2pm ET. Steve will share “Extreme Customer Service Values and How-To’s”. No matter our position in this great industry, […]

12 Technical Rules of Thumb for Installing Zoning

1. In most cases, it will not be necessary to modify duct sizing when installing a zoning system. 2. It is a good practice to size the smallest zone to handle approximately 25% of the system CFM. 3. Never undersize the ductwork. 4. Upsizing registers in the smallest zone to the next larger size should […]

New E-Commerce Site Makes Ordering Easier

We recently updated the look and navigation of our Web site to make it easier to find the great products you are searching for. A large part of this upgrade was improvements to our online ordering system. The new E-commerce tool is easier to use and contains more information about your account. With the new […]

Future Workforce Concerns

At a conference in Baltimore, Steve Coscia engaged an audience of mostly college instructors about the future of the workforce. He shared an interesting research study from Bryant & Stratton College and and Wakefield Research focused on soft skills in the workforce. These soft skills include communication, teamwork, attitude and problem solving. Steve recently shared […]

Greg McAfee to Host HVAC Business Boot Camp

If Greg McAfee can do it…in Dayton, Ohio, you can too! Greg made an investment of $274.00 and worked to become the leading HVAC service provider in an area that’s been deemed one of the ten worst places to do business in the United States, Dayton, Ohio. Learn how he went from his humbling beginnings to […]

HVAC Business Boot Camp Open for Registration

If Greg McAfee can do it…in Dayton, Ohio, you can too! Greg made an investment of $274.00 and worked to become the leading HVAC service provider in an area that’s been deemed one of the ten worst places to do business in the United States, Dayton, Ohio. Learn how he went from his humbling beginnings […]

Teamwork, Mutual Respect and Customer Service by Steve Coscia

Establishing a culture of Teamwork is the optimal goal of customer service managers and it begins with the leader’s core beliefs and his ability to convey a vision. The core beliefs are often established through past experiences which influence a manager’s ability to create a world-class service culture. For me, building a culture of teamwork, […]