Category: customer relations

“Win or Just Participate?” Courtesy of Greg McAfee

Contrary to political correctness, Americans remain quite competitive and have a strong desire to win. It starts when our children are young, be it in Little League or any other competitive environment. Even if we are unwilling to keep score, and even if everyone gets a trophy or a blue ribbon for participating, the real […]

Meet Jaymie Hunkler, Jackson Systems Account Manager

Meet Jaymie Hunckler, account manager with Jackson Systems. Jaymie joined Jackson Systems in March of this year. She spends her time here providing solutions to her clients and ensuring Jackson Systems is providing exceptional client service. When not juggling 10-1/2 month old twins, Jaymie is an avid DYI-er who loves music and the outdoors. Click […]

Preaching to the Choir – Customer Service Excellence by Steve Coscia

Last week, while traveling throughout the Midwest to teach customer service seminars about how to convert incoming phone calls into more sales, I had an epiphany.   My client, a well-established and first-rate distributor, invested in the marketing and promotion. Dealers were given incentive to attend a seminar which was held in multiple cities.  Locations were […]

An Important Safety Reminder

Carbon monoxide, smoke and fire alarms make healthier, safer indoor environments and save lives. Do you know the guidelines in your state? Educate yourself and your business partners!   Carbon monoxide is a colorless, odorless, and tasteless gas. It is a leading cause of poisoning deaths in the United States. Carbon monoxide (CO) is produced when burning any fuel: […]

Keep Your Eye on the Ball

By Greg McAfee Besides needing capital to run a business, many different skills are needed to succeed. You must have leadership ability, people skills, know how to hire, systems in place, develop a culture, selling skills, creative thinking, patience, handle finances, training and yes, much forgiveness. It’s easy for us at times to take our […]