Category: business

Jackson Systems Celebrates 20 Years of Quality People, Products & Performance

At Jackson Systems, our people are our greatest asset – we say this with good reason. The passion of our people to serve you is what has generated our long-term contractor relationships, some for over 20 years. At every step, our employees dedicate themselves to giving you the best buying experience and most support possible. […]

Indiana Soup- Story Courtesy of IE3 Business Intelligence for Professional Contractors

Posted by Dan Welklin Date: July 20, 2015 in: Building Performance, Residential Buildings I thought I knew all about this topic, but I did not really get a grip on this until a few years ago while preparing to teach the subject. If you’re looking for the ultimate motivator for learning, I highly recommend getting […]

Videos On Your Web Site

Tons of studies have been done on how to increase Web site hits and usage. Of all of this research, one clear message stands out. Use of videos on your Web site (and with your social media posts), increase the rate of interaction with your site (and social posts.) You don’t need a high end […]

Universal Communications Protocols Urged by ACCA

ACCA, the nation’s largest association of indoor environmental systems professionals, recently published a great article urging manufacturers of heating and cooling equipment and controls to adopt universal communication protocols for “equipment commissioning and on-going diagnosis for the purposes of ensuring that HVAC equipment is properly installed and maintained.” Many manufacturers maintain proprietary protocols for communications, […]

Time Management in the Real World

There are so many systems developed to help you manage your time. Problem is these systems manage “clock time” – or the 24 hours in a day. Unless your job and life are so structured that you can actually plan the day around every minute, clock time management is not very useful. “Real Time” management […]

Women in HVACR Host Live Podcast with Steve Coscia

Steve Coscia, founder of Coscia Communication, has generously donated his time and expertise for a live online event hosted by the Women in HVACR organization. This live podcast will take place on Thursday, July 17 at 2pm ET. Steve will share “Extreme Customer Service Values and How-To’s”. No matter our position in this great industry, […]

Selling Comfort Through Controls

Selling zoning systems and smart thermostats is easier than you might think. Homeowners want to be comfortable and save energy. Zoning systems and smart thermostats provide both of these benefits. And just by observing and asking a few simple questions, you can easily sell comfort through controls. When speaking with homeowners, analogies to other familiar […]

New E-Commerce Site Makes Ordering Easier

We recently updated the look and navigation of our Web site to make it easier to find the great products you are searching for. A large part of this upgrade was improvements to our online ordering system. The new E-commerce tool is easier to use and contains more information about your account. With the new […]

Future Workforce Concerns

At a conference in Baltimore, Steve Coscia engaged an audience of mostly college instructors about the future of the workforce. He shared an interesting research study from Bryant & Stratton College and and Wakefield Research focused on soft skills in the workforce. These soft skills include communication, teamwork, attitude and problem solving. Steve recently shared […]

HVAC Business Boot Camp Open for Registration

If Greg McAfee can do it…in Dayton, Ohio, you can too! Greg made an investment of $274.00 and worked to become the leading HVAC service provider in an area that’s been deemed one of the ten worst places to do business in the United States, Dayton, Ohio. Learn how he went from his humbling beginnings […]

Performance Contracting

Energy savings is top-of-mind as we move into what could be a very harsh winter in some parts of the United States. This paired with the growing consumer demand for “green” products is driving many HVAC contractors to performance-based contracting. By viewing the house as a system, these contractors open up a new revenue stream […]

Teamwork, Mutual Respect and Customer Service by Steve Coscia

Establishing a culture of Teamwork is the optimal goal of customer service managers and it begins with the leader’s core beliefs and his ability to convey a vision. The core beliefs are often established through past experiences which influence a manager’s ability to create a world-class service culture. For me, building a culture of teamwork, […]

AHRI Reports July 2013 U.S. Heating and Cooling Equipment Shipments

AHRI recently released the July 2013 data on U.S. shipments of heating and cooling equipment. For July 2013, warm air furnaces are up 16.9%, driven by gas furnaces. Oil furnace shipments are down for this time period. Y-T-D warm air furnaces are up 22.3%. Air conditioning and heat pump shipments were also up for July […]

Contractor Educates Their Community on Preventative Maintenance

Goff Heat and Cooling in Kirbyville, MO was recently featured in their local newspaper, Branson Tri-Lakes News. They used this opportunity to educate homeowners in their area about the importance of preventative maintenance. The article provides excellent tips to consumers, but also valuable information on selling these agreements to consumers. We wanted to share this […]