Monthly Archives: October 2017

ecobee: More than just smart thermostats!


Join us for an overview of the ecobee4 with built-in Alexa and ecobee3 lite thermostats!

Who is Ecobee?
• Features and Benefits Overview
• Integration with Smart Home
• Installation and Setup Review
• Registration Review

Date: November 2, 2017
Time: 5:30pm – 7:00pm ET

This class will be NATE Certified

To Register for our Free Webinar, visit

See What Living “Off the Grid” Means at this South Carolina Home

See why “off the grid” doesn’t have to mean primitive living or sacrificing comfort and luxury. This HVAC professional of 50 years uses commercial solutions including chillers and storage systems to provide extreme efficiency to his 6,000 square foot home in South Carolina.

Starts at 14:30

Nest Protect CO and Smoke Detectors

“CO and smoke detectors saves lives!”

That’s it! There’s nothing more anyone has to say to a homeowner to convince them it is absolutely necessary to have one or more CO or smoke detectors in the home.

There are many options of CO and smoke detectors from which to choose, but the Nest Protect model has to be most reliable and safest available today. Here’s why…Nest Protect thinks. It speaks. It alerts a homeowner when he or she is at home and to the phone (in case they’re not at home). And, it tells them to get out…early!

Nest Protect has the unique ability to think before it alerts to let homeowners know that they may be creating a fire hazard before it becomes one: “Your toast may be burning.”  And, when one of the installed Nest Protects speaks, they all do. What that means is if the fire hazard is in the basement, they’ll hear about it from the upstairs Nest Protect, too!

Best of all, Nest Protect tests the batteries and sensors itself…about 400 times a day. No chirping when the battery is low. An immediate alert gets sent to the phone when it’s time to change the battery. (Hard-wired version is available also).

Install with a Nest Thermostat, and in an emergency, Nest Protect will tell your customers Nest Thermostat to turn off the heat to keep the danger from spreading.

We all know that heating season is the worst time for carbon monoxide leaks or when smoke is more likely to spread through a home due to a fire. Nest Protect outperforms any residential CO and smoke detector because it has an industrial-grade smoke sensor that tests itself automatically…and lasts up to a decade. Isn’t this what you want for your own family? If so, you’ll want to also offer it to your customers!

For more information on Nest Protect or to order, call your Jackson Systems representative at 888-652-9663 or visit


Fall Training Season is Here!

Sign up for one (or all!) of our classes from our great vendors, including Honeywell, ecobee, Lux and White-Rodgers.
Topics include Smart Thermostats, Humidification, Gas Detection, Combustion, FilterFetch and more. Be sure to look for the NATE Certified classes, too!
Our trainings are live streaming webinar or if you are in Indiana, join us in person! Register Now for the classes you wish to attend. All contractors are welcome!


Fall Training Time at Jackson Systems: All contractors are welcome to attend any or all of our trainings via live streaming webinar.

Topics include Smart Thermostats, Humidification, Gas Detection, Combustion, FilterFetch and more. Be sure to look for the NATE Certified classes, too!

You can join any of our training classes by either attending in person or watching via live streaming. We will send reminders and webinar log in information as each class date approaches.

Here is a list of what is to come:

Smart Thermostats – Presented by ecobee
November 2, 2017 • 5:30pm – 7:00pm
*Nate Certified

Topics Include:
• Who is ecobee
• Features and benefits overview
• Integration with smart home
• Installation and setup review
• Registration review


Gas Detection – Presented by Jackson Systems
November 7, 2017 • 5:30pm – 7:00pm

Topics Include:
• Installation focused training
• Live Demonstration of gas detection systems
• How to layout gas detection systems for parking garages, laboratories and other buildings


Humidification – Presented by Honeywell
November 14, 2017 • 5:30pm – 7:00pm
*Nate Certified

Topics Include:
• Sizing
• Selection
• Installation
• Control Wiring


Lux Wi-Fi Thermostats – Presented by Lux
November 28, 2017 • 5:30pm – 7:00pm
*Nate Certified

Topics Include:
• Industry change to IoT
• Smart Thermostats
• The New KONO Smart Thermostat
• Existing Wi-Fi products


S.T.E.P.S. Training Class – Presented by Honeywell
November 29, 2017 • 1:00pm – 5:00pm (half-day class)
ON-SITE TRAINING ONLY! Lunch will be provided.

Topics Include:
• Ensuring techs are properly preparing for customer visits
• Observing the customer’s environment for signs of service and product needs
• Increasing customer satisfaction and cultivating long-term profitable relationships

More Details to Come!


Combustion – Presented by White Rodgers
December 5, 2017 • 5:30pm – 7:00pm
*Nate Certified

Details to Come!


How to get back in the Filter Business –
Presented by Jackson Systems
December 12, 2017 • 5:30pm – 7:00pm

Details to Come!

“Why Do We Provide FilterFetch to Our Customers?”…

“Why Do We Subscribe to FilterFetch For Our Customers?”…

FilterFetch Interviews Niceville Florida Contractor, Gulfshore Air Conditioning & Heating, Inc.


How long have you been in business?
We have been in business since 1995.

How many technicians do you have?
We have 15 technicians.

Do you run an incentive program for your technicians?
The Technicians received the commissions made off of the filters and are paid out in December.

What caught your attention about FilterFetch and made you want to sign up?
We were looking for a way to better serve our customers with ordering filters.

What is the feedback you get from your customers about FilterFetch?
Mostly from the ones that have ordered in the past is that there was a price increase this year.

Would you recommend FilterFetch?
We recommend it because it makes our lives easier in providing customers a code directly to the filter they need and they don’t have to search. This helps so customers do not purchase the wrong size or type. 

To learn more about FilterFetch, visit or call 888.293.9488 to get started.

ACCA’s 2017 Business Technology & Operations Forum

Today, Jackson Systems is attending — and is a proud sponsor of — the #ACCA Business Technology & Operations Forum in New Orleans, LA. The event helps contracting businesses succeed with tools outside of an installation, like how to hire the right people, finding the best technology, and how to make “the numbers.”

If you’re attending, visit our booth to learn how our new innovations in zoning, branded thermostats, home automation upsell products, and FilterFetch air filter delivery service can help you increase your numbers!

To learn more about ACCA, visit

Meet the T4 TH4210 Pro Thermostat: Setting the New Standard for Simple!

Are you ready to meet your new favorite thermostat? Meet T4 Pro: the non-connected solution…designed with contractors in mind:

  • Simple Selection: The T4 Pro replaces 8 legacy FocusPRO® & PRO Series thermostats
  • Simple Installation: T4 Pro uses the UWP mounting system to standardize install process & truck stock
  • Simple Upsell: Easily move customers from T4 Pro to LyricTM T6 Pro when they are ready for Wi-Fi
  • Flexible Programming Options
  • 2H/1C Heat Pump + 1H/1C Conventional
  • Filter Change Reminders

And, like every T-series thermostat, you’ll enjoy these standard features:

  • Intuitive setup that fits your technicians to a T
    • Every T-series thermostat features on-screen menus with familiar installer setup (ISU) steps, helping to eliminate the learning curve that can come with a new product.
  • Faster installs that fit your operation to a T
    • With the new UWP mounting system, you can standardize your training program, install process and truck stock – helping your techs get in and out and on their way more quickly.
  • Easy upsell that fits your revenue model to a T
    • The T Series has a snap-together design that enables you to easily move customers from a non-connected to a connected thermostat without having to replace the cover plate.*
    • *C-wire required
  •  One wall mount for every T Series thermostat
    • The T Series features a new UWP mounting system that helps you simplify your training program, install process and truck stock. Install one and you can install them all.

The T4 Pro non-connected thermostats are designed to simplify product selection, install and upsell. Learn more about the T4 and the entire T-series family of Honeywell thermostats in the video

To make a purchase, get it today from Jackson Systems by calling 888-652-9663 or visit us at Imprinted of your logo and phone number either on the stat or the backplate is always FREE with a purchase of 6 or more!

‘Stop Them at the Stat’ and Get the Repeat Business You Desire

What’s the real payoff for leaving your company brand and contact information on the thermostat? It’s a lot more than you may think!

Consider this:  Research says that homeowners look at the thermostat 12 times a day. Where better to place your company logo and phone number? We can’t think of anywhere better.

We invite you to look at the video to learn more about our free logo imprinting service on the thermostat

When you purchase 6 or more of your thermostats from Jackson Systems, we’ll imprint AND SHIP for free. All within just a few days!

To browse our comprehensive offering of thermostat brands, visit We are a proud distributor of the following brands: Honeywell, ProIAQ, Braeburn, Nest, ecobee, White Rodgers, Lux, Robert Shaw, AprilAire and our own brand, iO Systems where your mark is the only one on the thermostat.

To order call your Jackson Systems representative at 888-652-9663 or visit and request your personal contractor log in for online ordering.

People move. People forget. Stop them at the stat and get the repeat business you desire!




Jackson Systems Trains for Customer Service Superiority

“Great customer service doesn’t mean there is never a problem. It just means that your customers can count on you if ever there is.”

Jackson Systems strives to provide excellence in customer service by continuous training–not just in product knowledge, but in the customer experience as well.

Today, some from our team are attending industry professional, Steve Coscia’s, training on Customer Service Superiority at the Indiana HVAC Association in Indianapolis.

For more information on Coscia Communications, the #1 Customer Service Expert, visit

For more information on Jackson Systems, visit

Hinging on Design: Nest Cam IQ’s Hinge

Redistributed from Nest blog:

In June, we introduced the Nest Cam IQ. Well-proportioned and seamless, it brings out the best in Nest hardware design and engineering innovation. When we started design work, we looked at it as a wide-open opportunity to define the new generation of indoor camera. Our objective was to design an evolution of the existing Nest Indoor Camera and make it feel even more Nesty.

To us, evolution meant keeping the aspects that people love and adding values that make their experience better, with a friendlier and more approachable design that blends well into homes.

After an in-depth evaluation of our own indoor camera and user trends, one of our top insights was that offering huge hinge articulation was one of the key differentiators that made our Indoor Cam so successful in the market. Camera users want this range of articulation to handle all the ways they use the camera, where they place it and what they want to see from each location.

With this learning in mind, we explored ways to make it even better by introducing more integrated and balanced design with the new generation.

Design Choices

One of the first things you notice when setting up your Nest Cam IQ is that the power cable plugs into the base, not the camera head, allowing for clean routing away from your device. We challenged ourselves to have the cable routing go through the hinge mechanism and have the power plug into the base for seamless look and solid stability. If we could do that, we’d create one of the slimmest, most versatile, and most elegant hinges on on any consumer device.

This was an important design choice we made in building Nest Cam IQ, but it also brought major design and engineering implications. How do power and data signals get from the base to the head through a tiny hinge? And how can the hinge move through such a large range of motion without any wires ever being seen?

We explored several mechanism designs to solve these problems. Ball joints were a natural design choice with our device form factor, but we quickly realized we couldn’t achieve the range of motion we wanted without pinching and exposing wires. Pogo pins, spring contacts, and flexible goosenecks are other common ways to route electrical signals through a moving joint, but each of these concepts either lacks the full range of motion we desired, or was aesthetically unacceptable.

Flexible printed circuits (FPCs) are another common technology to route electrical signals through tight spaces. However, FPCs are thin and flat, which means they are suitable for bending in one direction. Since our hinge swivels up and down, as well as left and right, we found our FPC concepts cracked internally with this combination of bending and twisting.

Finding design solutions — and more challenges

Eventually, we concluded that we needed to pass wires through the axle of the hinge to hide them through the full ± 90 degree range of motion. However, routing a concealed wire through the side of the hinge would surely cause the total width of design to grow. To get around this size constraint, we came up with a custom wire bundle that is round going through the hinge, but flat when it exists the hinge axle, saving precious space. This custom multi-section wire bundle gives us the best of both worlds — a slim external hinge profile and hidden wires through the full range of motion.

Wire routing wasn’t our only challenge. The head of the Nest Cam IQ is made of a thick plastic shell, and packs a huge speaker, multiple metal chassis and heat spreaders, and a 4K camera module. In total, the head weighs over 200 grams. All the technology packed into the head created big challenges for the hinge. How could we hold a heavy, densely packed head in place with the friction from such a small hinge mechanism? How could the hinge mechanism be strong enough to survive daily wear and tear?

Friction hinges usually have a stationary component and a moving component. Large stretches of area on the two components are compressed against each other with high force to create friction when the hinge moves. The holding torque from a friction hinge is generally correlated with the size of the hinge, since larger surfaces can support higher compression forces.

In the Nest Cam IQ hinge, we only had about a 10×10 mm envelope for our friction mechanism (including space for wires), so we had to think outside the box to get enough holding torque in such a small space. In the end, we created what we call a double-friction mechanism, which allowed us to have an unusually high torque density. First, we use the cosmetic “ball” surface as one friction interface by pushing against it with a plastic friction block and a high force spring. However, inherent in the mechanism design, we have a bonus friction source on the side of the mechanism by keeping the moving metal surfaces compressed together with a screw. This allows us to essentially double the holding torque without increasing the hinge size.

Material strength

When it comes to strength of the hinge assembly, the major factors are part geometry, part material choice, and loading path between parts. With such a small hinge and thin individual parts, we knew we could not achieve our design goals through just part geometry, so we focused heavily on materials selection and creating a robust assembly design.

The internal hinge mechanism components are precision machined out of stainless steel and phosphor bronze. These are very strong materials which can withstand a lot of stress before deforming or cracking. The cosmetic shell around the hinge, which we call the Stem, looks like the plastic head and base enclosures, but is actually an extremely stiff steel tube which provides structural reinforcement to the entire hinge mechanism. It is a great example of how we can achieve the beautiful form conceived by our Industrial Designers without compromising on functional engineering requirements.

Speaking of the stem, it is actually one of the most interesting parts in the entire device from a manufacturing perspective. This is a painted steel part that is formed by a process called deep drawing. It is incredible to think this long, slender tube with complex 3D features started out as a flat, circular sheet. Essentially, the metal sheet is stretched little by little over about a dozen stages until it reaches its final shape. Forming metal parts is a common manufacturing process, but seeing a part with this extreme of an aspect ratio is rare for a consumer electronics device, and a great testament to the work of our Manufacturing Operations team.

Thanks for reading about some of the design and development considerations around the hinge, and stay tuned to this blog for other cool Nest engineering and design posts!

Jackson Systems distributes Nest Cam IQ for contractors, visit for more information.

Honeywell Connected Homes Products

Why WiFi? Consider these facts:

In early 2016, 1 in 16 homes had a single connected device. Today, only 1-1/2 years later, it’s 1 in 4.*

Last year on Christmas day, 12 million people got a WiFi thermostat as a gift.*

A homeowner calls a contractor 9 times a year.*

These are your ‘connected homes’ opportunities!

If these are compelling facts to at least research what opportunities are available to your contracting business in home automation, visit We have your Connected Homes products.

*Source: Honeywell

Lyric Water Leak and Freeze Detector

Water related damages are the biggest cause for concern by homeowners everywhere with 14 million of them suffering more than $11 billion in property damages every year. (American Insurance Association, Dec 31, 2016)

The Lyric Water Leak and Freeze Detector is the best product on the market today for early detection of water leaks and frozen pipes. This hub-free, wireless device operates through an app to send alerts to the users smart device at the instant a leak occurs.

Give your customers peace of mind and give yourself a profitable upsell opportunity by offering the Lyric WiFi Leak and Freeze Detector.

Call your Jackson Systems representative or visit…/lyric-wifi-water-leak-freeze-d… to learn more about this great product.

AHRI Releases August 2017 U.S. Heating and Cooling Equipment Shipment Data

Today, The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) reports year-to-date statistical increases/decreases for sales and shipments for residential and commercial water heaters, warm air furnaces and air conditioning and heat pump equipment.  The results are very positive for the most part and listed below:

Residential Storage Water Heaters

U.S. shipments of residential gas storage water heaters for August 2017 increased 7.6 percent, to 379,212 units, up from 352,315 units shipped in August 2016. Residential electric storage water heater shipments increased 3.9 percent in August 2017, to 368,948 units, up from 355,106 units shipped in August 2016.

Year-to-date U.S. shipments of residential gas storage water heaters increased 2.7 percent, to 2,921,505, compared to 2,844,860 shipped during that same period in 2016. Residential electric storage water heater shipments increased 2.8 percent year-to-date, to 2,754,766 units, compared to 2,680,420 shipped during the same period in 2016.

Commercial Storage Water Heaters

Commercial gas storage water heater shipments decreased 16.3 percent in August 2017, to 6,720 units, down from 8,028 units shipped in August 2016. Commercial electric storage water heater shipments increased 16.1 percent in August 2017, to 12,278 units, up from 10,578 units shipped in August 2016.

Year-to-date U.S. shipments of commercial gas storage water heaters decreased 5.6 percent, to 63,450 units, compared with 67,204 units shipped during the same period in 2016. Year-to-date commercial electric storage water heater shipments increased 16 percent, to 95,356 units, up from 82,185 units shipped during the same period in 2016.

Warm Air Furnaces

U.S. shipments of gas warm air furnaces for August 2017 increased 4 percent, to 283,960 units, up from 273,136 units shipped in August 2016. Oil warm air furnace shipments increased 16.9 percent, to 3,149 units in August 2017, up from 2,693 units shipped in August 2016.

Year-to-date U.S. shipments of gas warm air furnaces increased 8.1 percent, to 1,938,542 units, compared with 1,792,768 units shipped during the same period in 2016. Year-to-date U.S. shipments of oil warm air furnaces increased 1 percent, to 18,156 units, compared with 17,975 units shipped during the same period in 2016.

Central Air Conditioners and Air-Source Heat Pumps

U.S. shipments of central air conditioners and air-source heat pumps totaled 654,312 units in August 2017, down 5.5 percent from 692,214 units shipped in August 2016. U.S. shipments of air conditioners decreased 9.4 percent, to 432,446 units, down from 477,436 units shipped in August 2016. U.S. shipments of air-source heat pumps increased 3.3 percent, to 221,866 units, up from 214,778 units shipped in August 2016.

Year-to-date combined shipments of central air conditioners and air-source heat pumps increased 7.4 percent, to 5,869,248, up from 5,466,934 units shipped in August 2016. Year-to-date shipments of central air conditioners increased 6.5 percent, to 3,952,065 units, up from 3,710,251 units shipped during the same period in 2016. The year-to-date total for heat pump shipments increased 9.1 percent, to 1,917,183 units, up from 1,756,683 units shipped during the same period in 2016.

BTUHs of 64.9 and below are for residential units; 65.0 and above for commercial.


NOTE: A shipment is defined as when a unit transfers ownership; a consignment is not a transfer of ownership. Industry data is aggregated from the information supplied by AHRI member companies that participate in the statistics program and could be subject to revision. Published year-to-date data is inclusive of all revisions. No other AHRI data (e.g., by state or region) is available to the general public other than that published. AHRI does not conduct any market forecasting and is not qualified to discuss market trends. For previous monthly shipment releases and historical data, please see

About AHRI

The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) is the trade association representing manufacturers of air conditioning, heating, and commercial refrigeration, and water heating equipment. An internationally recognized advocate for the industry, AHRI develops standards for and certifies the performance of many of these products. AHRI’s 300+ member companies manufacture quality, efficient, and innovative residential and commercial air conditioning, space heating, water heating, and commercial refrigeration equipment and components for sale in North America and around the world.



Introducing kloee Cloud Services


#kloee is a cloud-based platform for Nest and ecobee thermostats that bridges the disconnect between “listeners,” smart devices with voice and text capabilities, and consumers’ connected “items,” like smart home hubs, digital services, data providers and more.​

For more information on ecobee products from Jackson Systems, visit


Florida Air Conditioning Contractors Alliance Annual Event

Jackson Systems is set up and ready to meet FL contractors at the Florida Air Conditioning Contractors Alliance #ACCPA annual meeting and exhibition in Tampa, FL. Come by our booth to see the newest innovations in zoning systems, home automation, and thermostats. And, ask us about #FilterFetch.

For more info on FL-ACCPA, visit

To learn more about Jackson Systems and our products, visit us