Month: September 2013

Teamwork, Mutual Respect and Customer Service by Steve Coscia

Establishing a culture of Teamwork is the optimal goal of customer service managers and it begins with the leader’s core beliefs and his ability to convey a vision. The core beliefs are often established through past experiences which influence a manager’s ability to create a world-class service culture. For me, building a culture of teamwork, […]

AHRI Reports July 2013 U.S. Heating and Cooling Equipment Shipments

AHRI recently released the July 2013 data on U.S. shipments of heating and cooling equipment. For July 2013, warm air furnaces are up 16.9%, driven by gas furnaces. Oil furnace shipments are down for this time period. Y-T-D warm air furnaces are up 22.3%. Air conditioning and heat pump shipments were also up for July […]

Contractor Educates Their Community on Preventative Maintenance

Goff Heat and Cooling in Kirbyville, MO was recently featured in their local newspaper, Branson Tri-Lakes News. They used this opportunity to educate homeowners in their area about the importance of preventative maintenance. The article provides excellent tips to consumers, but also valuable information on selling these agreements to consumers. We wanted to share this […]