Monthly Archives: December 2012

AHRI Releases October Shipment Data

U.S. shipments of gas warm air furnaces for October 2012 increased 14.5 percent, to 229,459 units, up from 200,470 units shipped in October 2011. Oil warm air furnace shipments decreased 32 percent, to 4,215 units in October 2012, down from 6,199 units shipped in October 2011.

U.S. shipments of central air conditioners and air-source heat pumps totaled 294,678 units in October 2012, up 25.1 percent from 235,603 units shipped in October 2011. U.S. shipments of air conditioners increased 29.9 percent, to 193,665 units, up from 149,048 units shipped in October 2011. U.S. shipments of air-source heat pumps increased 16.7 percent, to 101,013 units, up from 86,555 units shipped in October 2011.

For the full AHRI report, click here:

Branding Tip#33 from Greg McAfee, HVAC Business Consultant

Brand Your Company

Coca Cola™ was just named the number one most valuable global brand of 2012 by brand consultancy firm, “Interbrand”. It’s really no surprise as the renowned soda distributor spends more than $2.6 billion annually on advertising and has millions of fans spanning the globe.

Now you are probably thinking, “They should be #1 since they spend that much”, right? However, $2.6 billion was about 6% of their total revenue for 2011.

What percentage of your revenue are you spending to brand your company?

Carry On!


Greg McAfee
HVAC Business Consultant

Jackson Systems Celebrates Employee Tenure

We would like to give a big thank you and celebrate some of our employees for their hard work and dedication. Celebrating 5 years with Jackson Systems: Ryan Feyerabend, Mike Holscher, Jake Stilabower and TJ Terrell. Celebrating 10 years with Jackson Systems: Doug Engel and Joe Jackson. Thank you all for helping the company grow and for your commitment to excellence everyday!

Service Leaders Make a Difference by Steve Coscia

It happened slowly. The service, which used to be terrific, was showing signs of degradation.

For me, it’s the little things that count. It’s a welcome smile, an invitation to be seated, a quick request for my beverage order and frequent visits to my table just to make sure everything was OK. The restaurant owner, who was almost always present in the past, had been absent during my last few visits.

She was a lovely woman with a pleasant disposition and boundless energy. Her entire demeanor just exuded and attitude of “welcome to my place.” It was as though “her place” was her house and she meant to show off just how comfortable and relaxed you could become by just being there. I’d say she held the bar high and encouraged those around her to stretch their capabilities and step outside their comfort zones so that visitors to her place would feel welcome, relaxed and well-served. She demonstrated her role as a leader and in any service industry good leadership is essential. Read more at

New App Allows Download of 400+ Thermostat Manuals on Smart Devices

The RTFM Thermostats app features access to over 400+ name brand thermostat manuals to be accessed and shared. Manuals can be searched by brand name and model number. The selected manuals are automatically saved to your mobile device after download. You have the ability to request IOMs that will email to you, as well as the ability to forward manuals via email to your customers, technicians or office team at the touch of a button. The app is available for Androids and iPhones. For a limited time, you can get the app (a $3.99 value) for just $.99. The free version of the app allows you to test it prior to purchasing. This version has limited access to manuals and part numbers. Go to Google Play or The App Store to download your copy today! Search for RTFM Thermostats.

The ecobee EMS Beta App is now available for BlackBerry OS7 touch screen devices.

The new EMS App was developed in partnership with you, our commercial customers who range from HVAC contractors and distributors, to facility managers and business owners. The EMS App was created to provide you with a simple and easy way to monitor and control all of your EMS and EMS Si thermostats while on the go.

With the ecobee EMS App, you can be more responsive to your tenants, employees and customers, address problems quickly, decrease the number of expensive on-site service calls and increase your overall efficiency.

Some exciting features of the EMS App we think you will enjoy include:

Watch List – you can create a custom watch list of thermostats to quickly keep tabs on priority spaces and locations with repeat issues.

Alerts List – conveniently summarizes all current issues and maintenance actions, allowing you to address problems immediately.

Access On the Go – you will gain remote visibility into each of your ecobee EMS/EMS Si thermostats and have the ability to make simple adjustments.

No Excuses! Presented by Greg McAfee, HVAC Business Consultant

It’s the month of Christmas, and I title my newsletter “no excuses”? You would think I’d come up with something a little happier, cheerful or merrier, right?

Well, a couple weeks back, I met a guy by the name of Kyle Maynard for the first time live. I had hired Kyle to come in and speak to my son’s (Travis) high school, along with Travis’s team at the football banquet later that evening. During both of Kyle’s talks, you could have heard a pin drop in the auditorium. The Principal even said “I’ve never heard the juniors and seniors more quiet than this!” Kyle Maynard was born with arms that end at his elbows and legs that end near his knees – yet he has already accomplished more than most people will in an entire lifetime. Why? Because he gave up on making excuses, and started living the life he was intended to live.

I’ll wrap up this last 2012 newsletter with this video clip of Kyle Maynard. I hope he challenges you, and inspires you to live the life you are intended to live!

May you, your family and your business have a Merry Christmas!

Visit Greg’s Web site at to see how he can help your business become more efficient and profitable.

Utility Rebates for Programmable Thermostats

Your local utility company may offer rebate programs to save your customers money when replacing old or installing new appliances. What does that mean for the contractor? An easy selling point! Why not use this information to your advantage by explaining to your customer they can save even more by installing a qualified product.

The rebate programs are available for residential and commercial customers. Go to to check what rebates are available in your area.

An Important Safety Reminder

Carbon monoxide, smoke and fire alarms make healthier, safer indoor environments and save lives. Do you know the guidelines in your state? Educate yourself and your business partners!


Carbon monoxide is a colorless, odorless, and tasteless gas. It is a leading cause of poisoning deaths in the United States. Carbon monoxide (CO) is produced when burning any fuel: gasoline, propane, kerosene, natural gas, oil, wood and coal. When CO is inhaled it can lead to difficulty breathing, impaired judgment and memory, damage to the nervous system, cardiac trauma, brain damage, coma and even death. It can kill in hours or minutes depending on the level in the air.


Safety Tips:

  • – Install CO alarms in central locations to provide an early warning of CO accumulation.
  • – Test CO alarms monthly and replace batteries at least once a year.
  • – Schedule annual inspections of fuel-burning household heating equipment.
  • – Never use your oven to heat your home, crack a window when using kerosene heaters and only use barbecue grills outside.
  • – Remove a vehicle from the garage immediately after starting it.


State Carbon Monoxide Code


Fire is the cause of thousands of deaths each year. Smoke and gases typically spread farther and faster than heat so most fire victims die from smoke and toxic gas inhalation – not as a result of burns. Ionization detectors respond quicker to fast flaming fires and photoelectric detectors respond quicker to slow smoldering fires but fires are never predictable so both types should be installed for quick detection. Smoke and fire alarms can be interconnected to improve audibility during a fire. Alarms can be hard wired, battery powered or both.


Safety Tips:

  • – Install smoke and fire alarms in and outside each bedroom and on each level of a building.
  •  – Test smoke and fire alarms monthly and replace batteries at least once a year.
  • – Schedule annual inspections of heating, cooling, and water appliances.
  • – Do not leave candles burning, use appliances with damaged cords and always be attentive while cooking.
  • – Never place portable heaters too close to combustible items or leave them unattended.


State Fire Marshal Standards


* Know the difference between the sound of CO alarms and the sound of smoke alarms.

* Have an evacuation plan to ensure all residents get out safely if an alarm sounds.

* Install air safety alarms to protect living spaces and prevents fatalities.

Best Carbon Monoxide Detectors of 2012

The Best Carbon Monoxide Detectors of 2012

Imagine the situation; a family is going about their usual routine and getting ready to turn in for the night when they hear an alarm so loud it could wake the dead. Only it isn’t their smoke alarm going off, it’s their carbon monoxide detector reacting to a leaky furnace – a leaky furnace that is emitting an odorless, deadly gas. Thank goodness their HVAC service person suggested installing the detector last month during a routine service call. Imagine the outcome if he hadn’t thought to mention it. His simple suggestion saved an entire family from a silent killer, and now he will forever be a hero in this family’s eyes.


Carbon monoxide is one of the most common household threats, and many states have laws that require certain residential buildings to have working carbon monoxide detectors. Carbon monoxide detectors offer an up sell opportunity (and a chance to save lives) for every routine service call.  Homeowners will likely welcome the ability to mitigate the risk of losing a loved one.


This silent killer gas is emitted from any appliance that burns natural gas such as gas stoves, heaters or improperly vented fireplaces to name just a few. Without such a life saving device people will have to rely on noticing symptoms such as feeling of lethargy, nausea, sudden tiredness, dizziness or headaches. However, if you are asleep in your bed when this silent killer comes around you will never wake up.


When you go into a home ask or check to see if they have a carbon monoxide detector that is working and up to date. It is a good idea to have one near the bedrooms and another in close proximity to the furnace. Make sure to install them so they are mounted towards the floor because carbon monoxide is heavier than air so it settles around the floor.


Air Products and Control came out with three new carbon monoxide detectors in 2012 that offer some very useful innovations. The latest addition to their line of contractor-friendly life safety devices includes UL Listed Carbon Monoxide Alarms and Combination Smoke and Carbon Monoxide Alarms. They are tailored for indoor residential applications, backed by APC’s 5-year warranty, these professional-grade alarms are a convenient, high quality alternative to what they’re offering at the Big Box store.


These detectors come with optochemical sensor technology which provides resistance to nuisance alarms, extends the sensor life and has a failsafe notification. If, for example, you have a low battery, it has a low audible sound that tells you your batteries need replaced.


These models also come with an alarm that will alert a homeowner when the CO detector needs to be replaced. Many people are unaware that an actual sensor has a limited life of about six years. This feature will let homeowners rest assured that they will know when their sensor is no longer working.


Air Products and Controls 2012 models



Works with a nine volt battery and is a great option for existing structures since there is no expensive wiring required.



This model also works with a nine volt battery, but is different because it is a combination CO and smoke detector.



Works with a 120 volt battery and hard wired combination and is a combination CO and smoke detector. This model is the best option for new construction and can be wired in accordance with building codes to accommodate the rising legislation requiring all new construction to have wired CO detectors for homes with fossil fuel heat sources. The battery operation is included to work as a backup in case of a power outage.