Monthly Archives: June 2012

Top 25 Most FAQ: Part One

At Jackson Systems, our employees are our most valuable asset. In an effort to round up our 25 top FAQ we thought we’d pull from our in house experts and ask employees to give us the top 5 most FAQ’s with answers included. To help you get to know the wonderful talent that makes Jackson Systems run, we’re sharing their answers and introducing some of our talent.


Kristie Birch, Marketing Director

Favorite thing about working at Jackson Systems:

Her favorite thing is the opportunity for continued learning and growth. She also loves the crazy group of people she works with (good crazy, of course).

Favorite industry catch phrase:

Contractor: Have you changed the filter?

Homeowner: I didn’t know it had a filter.

FAQ #1: What are the minimum quantities for thermostat imprinting?

Twelve of one type is the minimum. Or you can get two different types of thermostats with a minimum quantity of six, which would be twelve in total.

FAQ #2: Do you have any products that will allow control of a single zone?

Yes, the Zone One™ can be used to control a single room, or by using a number of dampers, it can be used to control multiple rooms. The Zone One™ is a control damper assembly designed to solve overheating and overcooling problems. The simple wall mounted control makes it easy to adjust the temperature. The diffusers can be two-position or fully modulating and can be used in drop ceilings to provide draft free room conditioning.

FAQ #3: Do you offer a low cost alternative to an ERV for fresh air that meets the ASHRAE 62.2 standard?

Yes, The VCS meets the ASHRAE 62.2 standard. The Ventilation Control System, or VCS, is a low cost fresh air control system designed to improve residential indoor air quality. This is accomplished by introducing fresh air through an intake damper controlled by the VCS logic panel. This ventilation control system is easy to adjust and can also be wired to control an exhaust fan.

FAQ #4: I have a church that does not have set scheduling. Does Jackson System have a way for them to control their heating and cooling equipment from a remote location?

Our WEB Comfort™ Communicating Thermostat System is an excellent solution for this application. This system delivers exceptional value by enabling multiple thermostats to be wirelessly networked throughout the building or home. Each WEB Comfort™ is enabled for Internet connectivity and can be accessed from anywhere in the world via a standard Web browser. This system wirelessly connects with each thermostat through a secure ZigBee mesh network that allows each thermostat to act as a repeater within the network. The no cost Web portal provides access to all thermostats, grouping capabilities and reporting.

FAQ # 5: I have an application with five hydronic valves that we need to control open/close and there is no place to run wiring. Does Jackson Systems have a solution?

The WR-400 Wireless Relay Kit is your solution. It contains two 4-channel transceivers. The base module has three transmitting channels and one receiving channel. The satellite module has three receiving channels and one transmitting channel. Each transceiver module uses a redundant transmission protocol for fail-safe protection.


A Family Affair

Tom Jackson discussed the challenges of running a family business on the Blog Talk Radio show, “It’s a Family Affair.” In case you missed it, here is a recap of the discussion:

Jackson Systems is a little different than most family owned businesses. Tom didn’t inherit his father’s business. He helped start it.

In 1997, Tom and his father decided to combine strengths and go into business together. They started Jackson Systems and ran the company out of Ron’s third car garage. From the  beginning, they knew their roles. Ron focused on designing new products and Tom was responsible for running the business. Bette, Ron’s wife and Tom’s mother, handled the company’s  financials.

These roles haven’t changed much in the 15 years since they started the company. Ron continues to focus on design, and Tom is still responsible for running the business. Bette still works three days a week on the company’s financials. They even have more family in the mix now, including Tom’s older brother, Joe, his sister-in-law, his uncle, and his nephew. But just because they are family doesn’t mean they are getting any preferential treatment. They are held to the same standards as every employee at Jackson Systems.

After 15 successful years running a family business, Tom has a few recommendations for running a family business:

1. Make sure you set the company up right from the start. This means bringing in good legal advisors to help you make the right decisions.

2. Make sure ownership is clear. The earlier you address and agree on this, the better.

3. Make sure everyone knows exactly what they are responsible for and what role they play in the operations of the company.

4. Be open and up front. Communication is critical. This doesn’t mean you have to agree on every issue, but you do need to listen. This gives you the ability to make better, more informed decisions.

5. Know everyone’s exit plans. Start these discussions early so that you can guide the company accordingly.

6. Communicate with family member who are not involved in the business. It is important that they understand how the business is structured (ownership, etc.) and what will happen as family members in the business enter, leave, pass away, etc.

There is no doubt that running a family business presents a unique set of challenges, but the Jackson family seems to have it figured out. By playing to each other strengths, being open and honest and having a mutual understanding of expectations, they have made their family business a success.

Hear the full interview here.