Our Chief Operating Officer, Carl, doesn’t only help with experiment time…
Sometimes we put him to work out in the field- in this case, his own house. With the guidance of our very own Phil and Ryan, Carl managed to fix an issue he was having with his own zoning system!
Carl’s always working on new ways to make Jackson Systems a better business… with his new skills, we may send him to start a new service division!
By Greg McAfee
Like many of you, I started working out of my garage as an unheard of wannabe. I did not come from wealth, was not raised in the area and did not have a well-known name. The McAfee anti-virus company was not as popular back in 1990 as it is today, making my name an unfamiliar one. When I considered the vast number of established companies in my area, I had to figure out how to not only become known, but to follow my dream towards becoming great.
The first thing I realized was that I could not compete with them at their level. I had to do what they were not willing to do. As it turned out, much of that was called serving the customer.
We’ve Arrived. Now What?
Image was and still is everything for me. In spite of the fact that my truck was old and ironically had no A/C, I always made sure it was clean and neat, inside and out. I parked on the street to avoid even the thought of oil spots being left on my customers’ driveways. A uniform was worn from day one, and being a former Marine, I made sure my boots were shined and that my appearance was as neat as possible from head to toe. Each and every customer was greeted with a smile and immediately presented with a business card. I’d like to say the wearing of shoe protectors started from day one, but it took a while for them to become readily available. We adopted them as part of our uniform as soon as they were, and now we guarantee that our workers are wearing them, or the service call is free.
Today, we spend hundreds of hours on technical training as being educated in the latest technology is important to us. Nevertheless, let me stress a profound point: We work for the customer first, the appliance second. I’ve often told my team that even if you are facing a difficult and challenging repair that requires more time, effort, and money than expected, if the owner of that stubborn HVAC equipment likes you, they will become a customer for life. We take just the right amount of time to build rapport with our customers, and we know that word-of-mouth referrals are critical to the survival and livelihood of our business. While some may refer to this as “the soft side of training” or “people skills,”it is absolutely necessary. You must be able to communicate, listen, respond, relate, and solve problems. This is critical whether you are answering phones or stepping into someone’s home with your shoe protectors at the ready.
Jackson Systems now has a wireless remote sensor to use with our T-32-P and T-21-P thermostat. The wireless remote sensor (part # T-WS) is made up of two parts, the battery powered temperature sensor transmitter and the 24V powered temperature receiver module. These matched pairs serve to communicate temperature information from the sensor to the receiver module via 915Mhz RF signal. The temperature data is then read by the thermostat.
The battery powered temperature sensor transmitter is powered by 2 AAA batteries and can be located up to 100’ away from the receiver module. This sensor can be used as an indoor remote sensor or as an outdoor sensor for dual fuel applications. Communication between the sensor and the receiver can be confirmed by simply pressing the button on the bottom of the sensor for 3 seconds. If the status LED on the sensor illuminates, the communication between the sensor and the receiver is confirmed.
The 24VAC powered receiver provides temperature data to the thermostat’s remote temperature sensor terminals, T & T. The receiver module is typically mounted next to the thermostat and can be powered from the R & C terminals of the thermostat.
LEDs on both the transmitter and receiver provide instant feedback confirming communication between the two modules.
If you have any questions, please give us a call at 888.652.9663.