Month: December 2011

Show Appreciation to Your Customers

Are you receiving Greg McAfee’s monthly newsletters yet? If you’re not, visit Greg’s website and sign up, they are always full of great tips. This month, Greg noted how important it is to show our appreciation to our customers, and here are a few of the great ways Greg mentioned to help convey this: Treat them the way […]

Fear is the Mind Killer

By Matt Michel   “Fear is the mind killer,” wrote Frank Herbert in the novel, Dune.  When people are overcome with fear, they freeze.  They stop thinking.  They stop behaving rationally.  They are paralyzed.   Growing up, everyone experiences points of fear where we freeze for an instant or perhaps longer.  Some freeze at the […]