Monthly Archives: November 2010

WR-400 Wireless Relay Kit

WR-400™ Wireless Relay Kit

Not Enough Wires?   Here is the solution!


Whether you are upgrading a client with a new multi-stage condensing unit or heat pump, digital thermostat, or simply have a broken wire, the WR-400™ Wireless Relay Kit from Jackson Systems can save you time, labor, and money.  Not enough wires?  The WR-400™ Wireless Relay kit is the solution! 


The WR-400™ Wireless Relay Kit from Jackson Systems allows you to wirelessly “add” additional connections to hundreds of applications.  The WR-400™ can energize a relay up to 200 feet depending on the construction of the building.  Also, up to six (6) WR-400™ Wireless Relay Kits can be installed in the same building. 


Following are some features and benefits of the WR-400™ Wireless Relay Kit


1)     The WR-400 consists of a Base Module transceiver and a Satellite Module transceiver.

2)     The Base Module has 3 send channels and 1 receive channel.

3)     The Satellite Module has 3 receive channels and 1 send channel.

4)     Both transceivers are powered by 24VAC.

5)     A separate 24 Volt transformer may be required if there are no wires to provide 24 volts from the indoor unit for condensing unit applications.

6)     When the Base Module sees 24 volts on channel 1, 2 or 3 input terminal, the Satellite Module detects the change and closes its corresponding channel 1, 2 or 3 contact which puts out 24 volts.

7)     When the Satellite Module sees 24 volts on channel 4 input terminal, the Base Module detects the change and closes its channel 4 contact which puts out 24volts.

8)     “ON” or “OFF” signals are repeated every 15 seconds.

9)     Failsafe protection: If either module loses 24 volts or does not receive a valid ON or OFF transmission signal within 60 seconds, all outputs will be turned off.

10) When the Satellite Module is used outdoors, a WR-400-E weather proof enclosure is recommended.  When used with a condensing unit, mount the enclosure outside of the metal cabinet.

11) Contact rating is 1 AMP per channel.

12) The maximum range from Base Module to Satellite Module is 100 to 200 feet depending on the type of building.

13) Up to six (6) separate WR-400s can be installed in one building.

14) When using multiple WR-400 kits in the same building, each kit must be programmed with a different address.

For more information on Jackson Systems' WR-400™, please visit us at or call 888-652-9663




Outbound Calling Generates Inbound Revenue

Outbound Calling Generates Inbound Revenue
Make the calls – book the calls – and believe. 

Nexstar® Master Member Trainer, Dave Boduch of A.J.  Danboise Son in Farmington Hill, MI says outbound calling can save jobs. “One job can be saved by booking three extra calls a day.” 

At Nexstar’s recent Super Meeting in Austin, Texas, Boduch lead a standing room only session for their members within which he highlighted these operational keys to success with outbound calling: 

Keys to Success with Outbound Calling
•Get the service call – if they’re not coming in, go out and get them!
•Convert the call to a sale
•Maximize the call opportunity 

Boduch says there are several types of outbound calls, including clean and check, duct cleaning, system Checket-Hanks, Barb, unsold service, new product or service, crossover marketing opportunities, and energy survey and consultation. First and foremost, business owners and managers have to believe that every call is equally important. Secondly, your call center and your techs have to believe that outbound calling is worthwhile. Techs should also make a practice of thanking CSR’s for generating calls. 

Implement and drive a process designed to create opportunity.

Here are some tips:
•Create a call board and hang it in a prominent area – design it with a three-day minimum
•Check the callboard everyday, first thing in the morning
•Track results
•Empower CSR’s to get the calls and get a timeline from the customer. Does it have to be today or is tomorrow okay?
•Charge dispatchers with the task of finding out how to get the jobs done 

“Call scripts can be beneficial,” says Boduch because of ease, consistency, clarity, and assurance of a certain level of service. It’s important to listen closely to the customer and make sure we can meet the call schedule. 

And, by the way, if customers are on the Federal Do Not Call list and you haven’t spoken with them in five years, don’t call them! 

For more information on the Nexstar® Network go to

Nexstar® Members Relieved by Economic Forecast for 2012

Economist Brian Beaulieu told Nexstar® Network member contractors to borrow and spend as much money as they can in 2011 in preparation for an upswing in the economy in 2012. His recommendation came with the release of his economic forecast at the recent Nexstar® Super Meeting in Austin, Texas. 

Two years ago, Beaulieu predicted the recession and told Nexstar member contractors to stockpile their cash and “batten down the hatches.” Many Nexstar members took heed and where able to capitalize on the improving economy during the upswing. Now, Beaulieu claims leading indicators show better days lie ahead in 2012 and he said, “If you’re busy today, your major concern should be that you’re not prepared for how busy you’re going to get.”  

Beaulieu shared insight with 400 Super Meeting attendees on how to chart their course for the economic future. He said, ”We will see recovery in 2011, 2012 is going to be stronger than 2010 and we’ll continue to see growth for the first half 2013.” 

Beaulieu’s recommendations for successful contractors in 2011 and 2012:

•Let go of the past and look towards the future!
•Be aggressive with your plans for the future – expand your business.
•Borrow money now and borrow so much that you can’t sleep at night. There is non-bank money available – a few trillion.
•Create a competitive advantage – identify what you do well that your customer values and do more of it.
•Increase your prices in 2012.
•Get fixed long-term interest rates because current interest rates are the lowest that we will experience for some time.
•Buy real estate in urban areas and on the water – avoid the suburbs.
•Tie 50% of your equity to companies outside the U.S. 

Prepare for 2013:
•Buy stocks that wrap around demographics, inflation and higher taxes:
-Evaluate the markets are you selling to. Be strategic.
-The Federal Reserve is thinking about going from an acceptable rate of 2% to doubling it to 4%, so plan accordingly.
-Taxes will increase to pay off US debt.

Prepare for 2014:

•We’re going to hit another mild recession in 2014, so think about products and services you aren’t selling today that you could sell in 2014. 

Brian Beaulieu says,”21% of all global manufacturing takes place in the US. China does 12%. We are still the global manufacturing center and that is the key to our future.” 

For more information on the Nexstar® Network go to