Jackson Systems Named One of 2013 Best Places to Work in Indiana for Second Consecutive Year

Jackson Systems was recently named as one of the 2013 Best Places to Work in Indiana. This is the second consecutive year to receive this distinguished honor. The awards program was created in 2006 and is a project of the Indiana Chamber of Commerce, BizVoice®, Inside INdiana Business, the Society for Human Resource Management (SHRM) – IN State Council, the Indiana Economic Development Corporation and Best Companies Group.


This statewide survey and awards program was designed to identify, recognize and honor the best places of employment in Indiana, benefiting the state’s economy, its workforce and businesses. The 2013 Best Places to Work in Indiana list of 100 companies is made up of the following size categories:

33 Small-sized companies (15-74 US employees)
28 Medium-sized companies (75-249 US employees)
17 Large-sized companies (250-999 US employees)
22 Major-sized companies (1,000+ US employees)
*Only Indiana employees were surveyed, but companies are placed into size categories by US employees
To be considered for participation, companies had to fulfill the following eligibility requirements:

– Have at least 15 employees working in Indiana;
– Be a for-profit or not-for-profit business or government entity;
– Be a publicly or privately held business;
– Have a facility in the state of Indiana; and
– Must be in business a minimum of 1 year.
Companies from across the state entered the two-part process to determine the Best Places to Work in Indiana. The first part consisted of evaluating each nominated company’s workplace policies, practices, and demographics. This part of the process was worth approximately 25% of the total evaluation. The second part consisted of an employee survey to measure the employee experience. This part of the process was worth approximately 75% of the total evaluation. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration and survey process in Indiana and also analyzed the data and used their expertise to determine the final rankings.


Jackson Systems will be recognized and honored at the 2013 Best Places to Work in Indiana Awards Dinner coordinated by the Indiana Chamber of Commerce on Thursday, May 2nd. The final rankings will be announced at the event. In addition, all ranked companies will be recognized via a special section of the Indiana Chamber’s bimonthly BizVoice® magazine and through Inside INdiana Business with Gerry Dick.


For more information on the survey process for the Best Places to Work in Indiana program, visit www.BestPlacestoWorkIN.com or contact Jackie Miller at 877-455-2159. For information regarding the upcoming publication and event, please contact the Indiana Chamber of Commerce at 800-824-6885 or www.indianachamber.com.

SureSwitch™ Relays Are Here!

SureSwitch™ Relay

Every contractor has seen it. Bugs invading air conditioner and heat pump relays. Corrosion pitting the contacts. Humming and buzzing. Damaged compressors. Our partners at Emerson Climate Technologies brought us a really cool new product today. The SureSwitch is a universal electronic upgrade for mechanical compressor contactors. It has proven to have 5X the life of traditional contactors. This relay is sealed, keeping out bugs and debris. It covers up to 40 amp, 1 or 1.5 pole applications and comes with a 5-year warranty. SureSwitch offers line voltage brownout protection and short cycle protection. This microprocessor controlled, sealed relay features easy 4-hole mounting which matches mechanical contactors. It also offers random start delay on power up and brownout recovery, as well as compressor test and cycle count by push-button. We are excited to introduce this contractor-friendly new product to our line-up.


The Joseph Groh Foundation – Giving Back to the HVAC & Construction Trades


The Joseph Groh Foundation is dedicated to providing financial support to employees, former employees, family members of employees/former employees of the Construction and HVAC industries who have suffered permanent spinal cord injuries or other permanent and life altering disabilities. The Joseph Groh Foundation is a 501(c) 3 tax deductible foundation which operates to serve as a clearinghouse of information for those with spinal cord injuries, work with contractors to hire the disabled and financially assist those in the construction trades industry or their family members who have suffered a life altering injury or illness.

Joe Groh has been active in the heating, ventilating and air conditioning (HVAC) industry for the past 35 years. On Father’s Day of 2008, following a day spent with family, Joe decided to go for an aerobic bike ride along the trails of Lake Grapevine. At one point the trail turned sharply left and the front tire of Joe’s mountain bike slid on some sand and off the trail. Joe was thrown headfirst over the handlebars, breaking his neck and damaging his spinal cord at the C-4 vertebra. Knowing that life had suddenly and unalterably changed, Joe vowed to never look back, never give up and to remain positive.
To support this wonderful charity and continue Joe’s vision of service to the HVAC and construction industries, please go to http://www.josephgrohfoundation.org.

Drive Service Agreements By Offering Your Customers WiFi Thermostat Connectivity

We know service agreements can be a driver of repeat business for your business. With this in mind, we have developed 2 service agreement templates that we feel will help encourage your customers to purchase a 3-year service agreement for service with you. These agreements each offer varying levels of service, culminating in a Free Honeywell WiFi thermostat for your customers who register for the top agreement.


These new low cost WiFi thermostats from Honeywell will allow your customers to access their thermostats from anywhere in the world via the Internet, giving you an edge on your competition. Because they are lower cost than most other Internet-ready thermostats, offering them with your most profitable service agreements is a win for both you and your customers.


We have sample maintenance agreements available that you can customize for your business. There is also a sales flyer. Please contact us at 888.652.9663 if you would like these documents. Happy selling!

New WiFi Thermostats Won’t Break the Bank

The new WiFi thermostats from Honeywell are here! The WiFi FocusPRO 6000 and the WiFi VisionPRO 8000 offer the perfect blend of features, performance, energy savings and value. These programmable thermostats can be accessed from anywhere in the world from a computer or smart device, giving your customers ultimate control of their comfort. The new WiFi thermostats are available now from Jackson Systems. Click here for more information or to place an order.


Check Out Our Online Training Videos


We recently started an online training program. We stream our trainings live via the Internet then post them to our Web site for contractors to take advantage of on their time. Currently, there are modules for Honeywell, White-Rodgers, Air Products and Controls, ecobee and the VCS and T-32-TS from Jackson Systems. These training videos can be accessed at any time by going to http://jacksonsystems.com/training. Stay tuned for future online opportunities, as well as more training videos.

Economical Solution for Over-Heating and Over-Cooling Problems


Zone One™ from Jackson Systems is a modulating or two position stand-alone zone control damper assembly designed to solve these problems. The damper can be used to control a single room, or by using a number of dampers, multiple rooms. The Zone One system includes a duct sensor, auto changeover control and zone damper motor, all pre-wired at the factory. Simply run two wires to the 24 volt transformer and three wires to the thermostat and the problem is solved.


When the Zone One thermostat calls for conditioning of the space, the duct sensor in the damper assembly senses warm or cold air in the duct supply.  The thermostat then signals the damper to open or close, depending on the heating or cooling needs of the space. A slave damper can also be used to control a second duct run from the same thermostat. If multiple Zone One systems are installed, they can easily be converted to a full zoning system by adding a zone panel.


The Zone One is also available with the Comfort System ™ VAV Diffuser. The Comfort System VAV Diffuser is designed to maintain coanda effect (draft free) of discharge air along the ceiling, providing a sustained discharge velocity throughout the volume range. The VAV Diffuser is adjustable and is suitable for lay-in ceilings.


For more information, visit jacksonsystems.com/zoneone or call 888.652.9663.

Service CSI: Who Killed the Sale

When we decided to develop our own programs here at Jackson Systems, like the temperature controls systems we manufacture and the FilterFetch program, the decision was made to go direct to the HVAC contractor. This ensures we can offer the best products and best service to our clients.


We want you to have a lifelong relationship with your customers and with Jackson Systems. That is why we want to share with you a new 3-part webinar series from Joe Crisara hosted by our friends at ACHR News. We believe these webinars will provide you with useful tools to increase the value of your service while overcoming customer objections. Jackson Systems is helping to sponsor this one-of-a-kind event so that you can get better ratings and reviews from your services, more market share and differentiation, triple your average invoice with higher closing rates and provide a higher level of customer satisfaction. More details and a link to register are below.


When: 3 webinars – Jan. 31, Feb. 7, Feb. 14 at 1:00P EST

What: Series of webinars taught by America’s Sales Coach, Joe Crisara, and the $6 Million Dollar Residential HVAC Salesman, Rick Picard

Package: 60 minutes each, plus workbook and downloads

Cost: $57 for entire 3-part course and 1-year webinar archive access

Details: Click here for more information


If you sign up for the Service CSI: Who Killed the Sale through this link, you will receive instant access to Rick Picard’s “52 Quick Start to Success” videos with a corresponding workbook. Aside from all of that, you will gain the confidence, skills and techniques necessary to handle any objection presented by your customers. And it’s even guaranteed. We hope you will take advantage of this exciting opportunity to grow your business through increased sales!

Register here now

Business Strategies for Today’s Contractor Workshop

Jackson Systems will be hosting a business strategies workshop featuring Frank Besednjak on March 12 at our Indianapolis headquarters. This all day seminar is designed to increase overall business performance by offering participants new methods, ideas and strategies that will increase employee performance, improve profitability and increase customer loyalty. Frank has many, many years of business and training experience with companies like Sony, RCA and GE. Through his long career, he has received numerous letters of commendation, incentive awards, and special recognition in the areas of Leadership, Business Growth, Team Building, Productivity Improvements and Overall Management Excellence. To register for this exciting learning opportunity,just click here. We hope to see you there.

iPad Giveaway at AHR Show

Jackson Systems will be giving away an iPad to one lucky winner at the AHR Show. Please visit us at booth #968 to enter to win. We are looking forward to meeting with our clients and talking to new contractors at the show. If you attend, be sure to stop by booth #968.

Getting Social

At Jackson Systems, we are very social people. All employees are encouraged to network with our clients and prospects by providing relevant information and timely news on the HVAC industry and events. We enjoy the wonderful responses we receive from our followers and want to thank you all for sharing the great ideas, suggestions and sometimes just plain fun. Tom Jackson, our CEO, invites everyone to join him on Facebook and Twitter. You can reach his Facebook page at by clicking here and his handle on Twitter is @thomaswjackson. We hope you will enjoy his informative and inspiring posts, as well as his comedic musings. Thank you for sharing in our social networking.

I’ve Got an Idea

If you are attending the ACCA show in Orlando this year, don’t forget to attend the “I’ve Got an Idea” session on March 1. Many ACCA participants look forward to this session every year. We have standing room only at last year’s event. This year’s “I’ve Got an Idea” will feature host Vince DiFilippo and his camera crew working through the audience, ready to put you and your great idea on the “big screen.” We will also be giving away 2 iPad minis for the top 2 ideas. Don’t worry if you won’t be at the show, we will post some of the great ideas we hear on our blog and Facebook page.

Regional Standards Lawsuit Settlement Reached

The American Public Gas Association (APGA) and the U.S. Department of Energy (DOE) have filed a settlement agreement in the ongoing lawsuit over regional efficiency standards. Intervening parties in the lawsuit, including the Heating, Air-conditioning, and Refrigeration Distributors International (HARDI) and Air Conditioning Contractors of America (ACCA), now have 10 days to file a response with the court, after which time the court will accept or reject the settlement agreement.


The settlement would vacate the residential nonweatherized gas furnace and mobile home gas furnace standards, which were to become effective on May 1, 2013, and begin the process for developing a new standard within a year of finalization of the settlement agreement. The DOE has agreed to amend some of its data collection and information sharing procedures for this rulemaking. Click here for the full article from ACHR News.

Anti-Metal Theft Legislation Introduced in U.S. Senate – Article courtesy of ACCA

It’s no surprise to anyone reading this that theft of precious metals (copper in particular) found in HVAC equipment is an ongoing issue. Recently Senators Amy Klobuchar (D-Minn.) and Lindsey Graham (R-S.C.) introduced S. 3631, the “Metal Theft Prevention Act” to make it an explicit federal crime to steal metal from critical infrastructure. In Charlie McCrudden’s latest Hot Air! blog, he covers what the bill includes and how it would help law enforcement crack down on these thieves. For more information, read Charlie’s Hot Air Blog.

Some Tips to Start off the New Year! by Frank Besednjak

We know this post is a little lengthy, but the content is terrific. This comes from our friend Frank Besednjak who has helped many companies with improving customer service, process mapping, leadership and overall business excellence. We hope you enjoy!


You know just about every time I get on social media, check my email or open my regular mail, I find some sort of ad or information telling me how, with their system, I can increase my business by getting my phone to ring more with their new marketing strategy and so on. Most of the time I just get annoyed and I’m sure you do too.


I’m a customer, and I’m not stupid. So most of these gimmicks may work short term, but you know . . . I believe in a few fairly simple, important things that will increase sales and profitability, and guess what? They always work.


Here they are:


Number one: Location is everything! Be where the customers are. This includes social media, offering free advice. Get involved with local media outlets, churches, charities and other civic organizations.


Number two: Have real people who are happy answering your phone. I will hang up on a recording, but I won’t hang up on a person.


Number Three: Always show up on time. Always follow through on what you promised. Always call people back immediately. Don’t think someone will wait three days for a call back.


Number Four: Since you have spent all of this time,money and effort trying to get into the customer’s home than don’t be in such a big rush to get out of it. Make it worth the visit and perform whole house checks. Both you and the customer will be happy you did.


Number Five: Don’t be afraid to make money and raise your price. Everything costs your more doesn’t it? I meet so many contractors that are so afraid to lose business that they work for almost nothing.


If you are going to make no profit, why work? Just go fishing or play golf every day, it is more fun, easier and pays about the same!


Number Six: It’s okay to fire a customer. Look at it this way . . For any of you who have gone through divorce, I’m sure you remember it being very expensive.


You know why it is so expensive? Because it was worth it, that’s why! Firing a customer is sometimes like divorce, so don’t be afraid to spend money doing it.


Number Seven: Be worth it and believe it. Customers’ measure value on the experiences encountered and promised. Just because you can do the repair with your eyes closed doesn’t mean anything to the customer. It is a combination of every interaction they have had, are having, and will have with your organization that will either add to or detract from the overall perceived value. People go to expensive restaurants not because they are hungry and need food. They go because they expect an experience that makes it worth the investment. So make the experience worth it to them.


Number Eight. Integrity . . . Be upfront and honest in everything you do. This to me is a zero tolerance rule. For you and all of your employees.


Number Nine. Work as a team. Have rules, processes, procedures and policies in place that everyone understands. Make a plan for anything that could happen and write a policy or procedure on how to handle it. Sure you can bend the rules or change them occasionally but at least you have some basic guidelines to follow.


Number Ten. Educate, train and practice. Even sports professionals educate themselves and practice regularly because they want to be the best at what they do. Don’t get left behind.


Number Eleven. Keep score and set goals. If you don’t know how you are doing, how do you know what you need to improve on? Also, if you set no goals, it is kind of like having no destination on a trip . . . Odds are you will never make it.


Hopefully you are or are planning on implementing some of these guidelines. If you have any questions or comments, please contact Frank directly: http://frankpresents.com/Dot_ContactUs.asp

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