AHRI recently released the September 2013 data on U.S. shipments of heating and cooling equipment. For September 2013, warm air furnaces are up 6.8%, driven by gas furnaces. Oil furnace shipments are down for this time period. YTD warm air furnaces are up 17.4%. Air conditioning and heat pump shipments were also up for September at 17.0% combined. YTD these units are up 9.6% driven by a 15.9% increase in heat pump shipments. Click here for the full report: AHRI Shipment Data.
Here is a link to a great story in “The News”, explaining some strategies for getting into performance-based contracting and resources available to contractors. ACCA Examines Performance-Based Contracting
First is an exclusive recording of a customer service seminar conducted for faculty and students at Northern Virginia Community College. It’s a 3 video set where Steve discusses advanced strategies for solid customer satisfaction. Second is a live talk-radio interview recording in which Steve discusses the causes of stress and techniques to stop it in its tracks. And third, a gift for the current or aspiring manager. A video based on the solid principles that enable a manager or supervisor to lead, motivate and inspire.
These resources are available to you immediately upon registration for Steve’s next live webinar, Smarter Sales and Service, on November 21 at 1:00pm EST. In this one hour webinar, you will get a custom-designed set of keys to unlock more sales, improved customer retention and greater profit. He will share scripts, flowcharts and templates – tools that will immediately open the floodgates to cash flow. Not only will the webinar be available for download after the event, yours to keep for future reference, it carries a 100% money back guarantee. No questions asked. And you’re getting resources worth almost five times the nominal cost of the webinar as soon as you register.
This event is limited to 100 seats and it will sell out. End the year with a clear vision of increased profitability in 2014 and register right now.
Honeywell and Indian Motorcycle — two American icons — have teamed up for the High Gear Humidification Program. There’s no better time to open up the throttle on your humidifier installations, because now
every qualifying Honeywell humidifier comes with a chance to win a new 2014 Indian Chief, the flagship model of the popular Indian lineup!
Homeowners value the efficiency and comfort of Honeywell humidifiers almost as much as you value the installation ease. And now you’ll get an entry into the High Gear Giveaway with every TrueSTEAM™, TrueEASE™, HE265 and HE225 whole-house humidifier you buy — entry details are in every box featuring the High Gear Giveaway sticker. Every TrueEASE also comes with a free HumidiPRO. The contest ends March 31. We have these humidifiers in stock. Call us at 888.652.9663 to place your order!
Establishing a culture of Teamwork is the optimal goal of customer service managers and it begins with the leader’s core beliefs and his ability to convey a vision. The core beliefs are often established through past experiences which influence a manager’s ability to create a world-class service culture.
For me, building a culture of teamwork, cooperation and mutual respect among departments is the result of an experience which occurred in 1974 while I worked in a warehouse. It was my job to drive a forklift, unload trucks, and pick and ship orders. I was a typical blue- collar worker who wore steel-toe shoes and blue jeans. My office counterparts, a little older than me, wore dress shoes, white shirts and ties. Back then, there were distinct differences between the guys who worked on the carpet (in the office) and the guys, like me, who worked in the warehouse.
The office guys spoke with customers, wrote new orders and guaranteed expedited shipments – all of which impacted me, but unfortunately I wasn’t invited to participate in the logistics of order fulfillment. This meant that I was often the last to know about orders that had to go out today. My office counterparts would venture onto the warehouse floor, seek me out and sternly insist that their order be sent today or else. Being resourceful and creative, I always figured out a way to squeeze their expedited orders into the workload mix. None of which ever resulted in a kind word of thanks or appreciation – after all, I was just a warehouse worker. My office counterparts took all the credit for the sale, the expedited fulfillment and the customer’s gratitude.
My experiences as a warehouse worker greatly influenced my style when I became a customer service manager in the 1980′s. I impressed upon my staff an understanding that warehouse workers make us look good because they convert our words into actions. I would say, We might be able to commit to a shipping deadline, but they guys in the back make it happen – and for that, we acknowledge their effort. Employees are more willing to cooperate when they have learned, through past experience, that they are part of the solution that makes the entire organization achieve business goals. I urge managers everywhere to build a culture of teamwork, cooperation and mutual respect.
AHRI recently released the July 2013 data on U.S. shipments of heating and cooling equipment. For July 2013, warm air furnaces are up 16.9%, driven by gas furnaces. Oil furnace shipments are down for this time period. Y-T-D warm air furnaces are up 22.3%. Air conditioning and heat pump shipments were also up for July at 15.2% combined. Y-T-D these units are up 10.6% driven by a 24.3% increase in heat pump shipments. Click here for the full report: AHRI Shipment Data.
Goff Heat and Cooling in Kirbyville, MO was recently featured in their local newspaper, Branson Tri-Lakes News. They used this opportunity to educate homeowners in their area about the importance of preventative maintenance. The article provides excellent tips to consumers, but also valuable information on selling these agreements to consumers. We wanted to share this great article (with Goff Heat and Cooling permission) with other contractors. It not only contains great information, but showcases how contractors can use their local media to promote their companies through educating the public. Here is a link to the full article: HVAC Preventative Maintenance Explained
Thanks to Goff Heat and Cooling for sharing this article and allowing us to share with other contractors.
This blog post is courtesy of Jaymie Hunckler, Account Manager at Jackson Systems.
Stock up on your hats and gloves now (or rather your hot surface igniters and thermocouples); winter is just around the corner! If you’re an advocate of the Farmer’s Almanac, prepare now – this winter is going to be a doozy!
Calling this winter the “Days of Shivery”, the Farmers’ Almanac is forecasting a winter that will experience below average temperatures for about two-thirds of the United States. While nationwide, last winter was relatively mild, less a few end of season ‘blizzards’, the nation’s coldest temperatures this year will stretch from the Northeast, through the Southeast, Midwest and Southern plains, with above average precipitation rates. What does all this mean? Batten down the hatches, boys, the snow is ON.ITS.WAY (although it is predicted the Pacific Northwest and West Coasts will experience a drier, warmer winter).
Now, it’s easy to challenge the Farmers’ Almanac prediction. The almanac claims an 80% success rate in weather predictions, though many, especially meteorologists refute the 80% success rate claim. Because the almanac doesn’t actually share its mathematical equation for weather prediction, instead indicating that the “top secret” formula is based off of past weather patterns, sunspot activities, and other phenomenon. Even more interesting, the Farmers’ Almanac will not disclose the true identity of its forecast predictor, identifying him simply as “Caleb Weatherbee”.
Regardless of whether or not you take the Farmers’ Almanac predictions to heart, colder weather is coming – and it’s coming sooner rather than later. Preparation is key in the HVAC industry, as system failures and other malfunctions are the only true predictables each winter.
The last thing any contractor wants is to find himself without critical supplies when on a jobsite. In order to serve as a stronger all-around resource for all our contractors, and help ensure all of our clients are as prepared as possible, Jackson Systems is proud to announce that we are now offering Honeywell Combustion products. Contractors may choose from a line-up of new products, such as hot surface igniters, thermocouples, fan timers, contactors, pilot controls and oil burner control units. For more information, check out the products page on the Jackson Systems website: Honeywell Combustion Products
Feel free to contact us anytime at 1-888-652-9663 for more information or to request a quote.
AHRI recently released the June 2013 U.S. Heating and Cooling Equipment Shipment Data. According to the report, shipments of gas furnaces increased 18.8% over June 2012 with y-t-d shipments up 23.3%. Shipments of air conditioners and air-source heat pumps were up 7.7% over the same period last year with y-t-d shipments up 9.7%. To read the full report, click here: AHRI Monthly Shipments
We have recently added to our product offerings to continue to provide the greatest level of selection and ease-of-use for our clients. We now offer Diversitech condensate pumps, Charles Gallo Brand Drain Gun, SwitchCap™ Dual Multi-Value Capacitor and Wet Switch. Diversitech condensate pumps are ideal for use with condensate from high efficiency gas furnaces or boilers. The ClearVue™ model offers variable speed and lift and is floatless. The Charles Gallo Brand Drain Gun uses oil-free, food-grade carbon dioxide to quickly clean condensate drains. Wet Switch Flood Detector is a Solid State device designed to detect the presence of condensate water overflow. Finally, the SwitchCap Dual Multi-Value Capacitor is like two capacitors in one, making it a great truck stock item. The easy-set-switches eliminate the need for jump wire.
We are truly excited to be offering these great products from Diversitech. Click here for more information: Diversitech Products. Or give us a call at 888.652.9663.
The newly redesigned Prestige thermostats from Honeywell are here! The sleek new design offers a smaller profile, 4 high-gloss frame color options (Black/Black, White/Gray, White/White, Silver/Gray) and a customizable high-definition display with nearly limitless color options for the design conscious customer.
The Prestige thermostat still provides the same easy remote management and self-monitoring diagnostics with email alerts and is perfect for residential or commercial applications. Programming is simplified with an on screen “wizard”. The thermostat asks a few questions then self programs. Honeywell’s Total Connect Comfort service lets customers manage their system remotely from a computer, tablet or smartphone. RedLINK wireless accessories, such as sensors and comfort remotes, help customers optimize comfort throughout their home or business. The thermostats are in stock now. To place an order to to get a quote, call us at 888.652.9663. For more information about these newly redesigned thermostats, click here Prestige Thermostat.
We pride ourselves in making it easy to use our products. Whether that’s ease of installation, great technical support or providing the tools you need at your fingertips, Jackson Systems is committed to excellent client service. To make it easier to specify our light commercial offerings, we have recently developed product specification sheets and posted these to our Web site. There are two versions for each product, PDF and Word. All of these specifications can be downloaded at http://jacksonsystems.com/submittals. These documents can also be located on each of the specific product pages within the Web site. The Word document version makes cutting and pasting the specifications into your proposal quick and easy, while the PDF versions are designed to be email friendly. Happy specifying!
Even if we are unwilling to keep score, and even if everyone gets a trophy or a blue ribbon for participating, the real winners know who they are. In the end, somebody comes out on top.
Did you get into business to just participate or win?
Certainly, success requires a desire to climb higher, to achieve, and to come out on top. In order to win and dominate your territory, there are certain skills you must have:
Be a risk-taker.
It’s impossible to win in business without taking healthy, carefully calculated risks. For instance, ten years ago, we did what some would have considered bordering on insanity and dropped all name brands from our product line. Today, we are a successful company with our own private label, and we’ve never looked back.
Leaders must set the vision.
Once this vision is determined, drive, ambition, and commitment are needed to achieve it, and great people must be hired to help fulfill it. My goals and dreams are shared, and then I rely on others to figure out the details as to how it all works.
You must become dissatisfied with status quo.
Nothing new will happen with your business unless you are dissatisfied with how it is currently running. When you set goals, do you continue to meet and raise them, or are you satisfied with the ease of hitting them? At McAfee, we set our goals for the entire year, but we revise them monthly, and rarely do they stay the same.
Some people are happy staying in a motel and enjoying the comfort of it all, while others want to own the motel. Which one are you?
HVAC Business Consultant
Meet Jaymie Hunckler, account manager with Jackson Systems. Jaymie joined Jackson Systems in March of this year. She spends her time here providing solutions to her clients and ensuring Jackson Systems is providing exceptional client service. When not juggling 10-1/2 month old twins, Jaymie is an avid DYI-er who loves music and the outdoors. Click here to see Jaymie’s introduction video: Jaymie Hunckler
Jackson Systems has added several new team members to their growing team. These additions will allow the company to better serve their growing client base and ensure they are consistently exceeding client expectations.
Hope Perry joined the team as accounting assistant. In her new role, Hope will assist with accounts payable and receivable, process rebates for contractor group members and assist the accounting team with day-to-day operations. Hope has her degree in science and arts from Lincoln Trail Junior College. She brings experience in project management and accounting to the Jackson Systems team.
Lara Dufault joined the team as a marketing assistant. Lara ensures requested literature and information is sent per client requests, manages marketing metrics, assists with client database management and supports the sales team in their efforts. Lara has a degree in marketing from Indiana University and joins Jackson Systems with a well-rounded background in marketing and promotions.
Jackson Systems has also added 3 new account managers to their ranks: Tim Cardis, Jaymie Hunckler and Darrin Burch. These new team members will join the existing sales team to ensure the company is meeting the needs of its clients and providing the world class service their clients have come to expect.
Tim Cardis has an extensive background in sales, most recently in the electrical industry. Tim has experience helping contractors grow their business in a very competitive marketplace.
Jaymie Hunckler also brings a strong sales and marketing background to the team. She most recently worked as the district executive director for the Boy Scouts of America.
Darrin Burch joins the Jackson Systems team from the HVACR industry. Darrin brings experience in installation and servicing, as well as outside sales with a local HVAC equipment distributor.
“We are extremely excited with the newest additions to our team and the opportunities this affords us to provide an even higher level of client service,” stated Tom Jackson. Jackson Systems now has 38 employees and was recently named one of 2013 Best Companies to Work for in Indiana.
Information provided by Bobby Ring (President/CEO of Meyer & Depew)
As you know, Hurricane Sandy slammed New Jersey and New York late last month. Last week I traveled to meet with several contractor members in areas of New Jersey and New York that were devastated. Several of the employees of these members LOST EVERYTHING – their homes were destroyed and all of their possessions were lost. Members also reported having storm surge in their shops and offices from 4 feet to more than 8 feet. Computer systems, plasma cutters and inventory were all destroyed. Initial FEMA estimates show that more than 72,000 businesses and homes were battered by the storm in New Jersey alone.
The purpose of my visit to these contractors last week was to distribute financial assistance from the ACCA Disaster Relief Fund. This fund was established following the devastation of Hurricane Katrina and it depends upon folks like you to help keep it going.
If you had a great year and were spared the wrath of a natural disaster (we had a hurricane, minor eartth quake and a Nor’easter 12″ snow storm all within 10 days in NJ/NY) then I’ll hope you’ll consider making a non-tax deductible donation to ACCA’s Disaster Relief Fund so ACCA can continue to provide assistance to ACCA members and their employees.
Follow the link below to make your contribution today. THANK YOU.
Donate Now! acca.org
By making a non-tax deductible donation to ACCA’s Disaster Relief Fund, you are helping ACCA provide assistance to ACCA member contractors who have been significantly impacted by natural disasters.
Jackson Systems is proud to be an ACCA Corporate Partner. Thank you to ACCA for their efforts to help. At Jackson Systems, giving back to others is a huge part of who we are. So we ask you to join us and encourage everyone to help make a difference.